Journal of operations management, Vol. 15 N°1. Journal of operations management - Fevrier 1997
| Titre : | Journal of operations management, Vol. 15 N°1. Journal of operations management - Fevrier 1997 |
| Type de document : | Bulletin |
| Paru le : | 21/10/2007 |
Dépouillements
Article : texte imprimé
Milé Terziovski, Auteur ;
Danny Samson, Auteur ;
Douglas Dow, Auteur
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ISO 9000 certification is one of the most popular quality assurance systems in the world. Despite its overwhelming popularity, there is considerable confusion and frustration surrounding the role and business value of ISO 9000 certification. A r[...]
Article : texte imprimé
William E. Youngdahl, Auteur ;
Deborah L. Kellogg, Auteur
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The overarching purpose of this article is to deepen understanding of customers' roles in service quality assurance. Customers engage in quality assurance behaviors in attempts to increase their satisfaction and to recover from service failures.[...]
Article : texte imprimé
Do integrated approaches to design promote the commercial success of new products? Data from 126 U.S. manufacturers were used to test five hypotheses in a structural model of integrated design approaches which go beyond concurrent engineering. N[...]
Article : texte imprimé
Janet L. Hartley, Auteur ;
B. J. Zirger, Auteur ;
Rajan R. Kamath, Auteur
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Reducing the time required to develop new products has become an important factor of competition in many industries. This paper empirically tests whether management of the buyer-supplier interface affects supplier-related delays and, in turn, if[...]
Article : texte imprimé
Stephen R. Lawrence, Auteur ;
Edward C. Sewell, Auteur
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In this paper we compare the static and dynamic application of heuristic and optimal solution methods to job-shop scheduling problems when processing times are uncertain. Recently developed optimizing algorithms and several heuristics are used t[...]
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