Dépouillements

The business value of quality management systems certification / Milé Terziovski in Journal of operations management, Vol. 15 N°1 (Fevrier 1997) 

Public ISBD [article]  in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 1–18 Titre : The business value of quality management systems certification : Evidence from Australia and New Zealand Type de document : texte imprimé Auteurs : Milé Terziovski, Auteur ; Danny Samson, Auteur ; Douglas Dow, Auteur Année de publication : 2007 Article en page(s) : pp. 1–18 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : ISO  9000  certification  Quality  Implementation  Empirical  research Résumé : ISO 9000 certification is one of the most popular quality assurance systems in the world. Despite its overwhelming popularity, there is considerable confusion and frustration surrounding the role and business value of ISO 9000 certification. A review of the literature revealed a major gap in research in this area of quality/operations management. The purpose of this study is to test the strength of the relationship between ISO 9000 certification and organisational performance in the presence and absence of a total quality management (TQM) environment. Our analysis is primarily of a large random sample of manufacturing companies in Australia and New Zealand. The central finding is that ISO 9000 certification is not shown to have a significantly positive effect on organisational performance in the presence or absence of a TQM environment. This supports the view that on average ISO 9000 certification has little or no explanatory power of organisational performance. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396001039 [article] The business value of quality management systems certification : Evidence from Australia and New Zealand [texte imprimé] / Milé Terziovski, Auteur ; Danny Samson, Auteur ; Douglas Dow, Auteur . - 2007 . - pp. 1–18. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 1–18 Mots-clés : ISO  9000  certification  Quality  Implementation  Empirical  research Résumé : ISO 9000 certification is one of the most popular quality assurance systems in the world. Despite its overwhelming popularity, there is considerable confusion and frustration surrounding the role and business value of ISO 9000 certification. A review of the literature revealed a major gap in research in this area of quality/operations management. The purpose of this study is to test the strength of the relationship between ISO 9000 certification and organisational performance in the presence and absence of a total quality management (TQM) environment. Our analysis is primarily of a large random sample of manufacturing companies in Australia and New Zealand. The central finding is that ISO 9000 certification is not shown to have a significantly positive effect on organisational performance in the presence or absence of a TQM environment. This supports the view that on average ISO 9000 certification has little or no explanatory power of organisational performance. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396001039

The relationship between service customers' quality assurance behaviors, satisfaction, and effort / William E. Youngdahl in Journal of operations management, Vol. 15 N°1 (Fevrier 1997) 

Public ISBD [article]  in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 19–32 Titre : The relationship between service customers' quality assurance behaviors, satisfaction, and effort : A cost of quality perspective Type de document : texte imprimé Auteurs : William E. Youngdahl, Auteur ; Deborah L. Kellogg, Auteur Année de publication : 2007 Article en page(s) : pp. 19–32 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Quality  costs  Service  Customer  Value  Quality  assurance Résumé : The overarching purpose of this article is to deepen understanding of customers' roles in service quality assurance. Customers engage in quality assurance behaviors in attempts to increase their satisfaction and to recover from service failures. The non-monetary costs incurred by customers who engage in these behaviors represent largely overlooked costs of quality that can and should be factored into service design and management. Four customer costs of service quality are identified using a critical incident methodology to classify service customers' quality assurance behaviors. Then, relationships between customers' quality assurance behaviors and reported levels of effort and satisfaction are tested to better understand the implications of the typology. Finally, we provide some initial suggestions for integrating the quality assurance behaviors of customers with the service management activities of service providers. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396000976 [article] The relationship between service customers' quality assurance behaviors, satisfaction, and effort : A cost of quality perspective [texte imprimé] / William E. Youngdahl, Auteur ; Deborah L. Kellogg, Auteur . - 2007 . - pp. 19–32. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 19–32 Mots-clés : Quality  costs  Service  Customer  Value  Quality  assurance Résumé : The overarching purpose of this article is to deepen understanding of customers' roles in service quality assurance. Customers engage in quality assurance behaviors in attempts to increase their satisfaction and to recover from service failures. The non-monetary costs incurred by customers who engage in these behaviors represent largely overlooked costs of quality that can and should be factored into service design and management. Four customer costs of service quality are identified using a critical incident methodology to classify service customers' quality assurance behaviors. Then, relationships between customers' quality assurance behaviors and reported levels of effort and satisfaction are tested to better understand the implications of the typology. Finally, we provide some initial suggestions for integrating the quality assurance behaviors of customers with the service management activities of service providers. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396000976

Integrated design and new product success / John E. Ettlie in Journal of operations management, Vol. 15 N°1 (Fevrier 1997) 

Public ISBD [article]  in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 33–55 Titre : Integrated design and new product success Type de document : texte imprimé Auteurs : John E. Ettlie, Auteur Année de publication : 2007 Article en page(s) : pp. 33–55 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : New  product  development  Title Résumé : Do integrated approaches to design promote the commercial success of new products? Data from 126 U.S. manufacturers were used to test five hypotheses in a structural model of integrated design approaches which go beyond concurrent engineering. New product success was significantly associated with market need understanding which incorporates information, significantly, from integrated design into new product development. Integrated design was found to be significantly associated with early-mover strategy, benchmarking best practices and, to a lesser extent, customized or proprietary hardware-software systems. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396000952 [article] Integrated design and new product success [texte imprimé] / John E. Ettlie, Auteur . - 2007 . - pp. 33–55. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 33–55 Mots-clés : New  product  development  Title Résumé : Do integrated approaches to design promote the commercial success of new products? Data from 126 U.S. manufacturers were used to test five hypotheses in a structural model of integrated design approaches which go beyond concurrent engineering. New product success was significantly associated with market need understanding which incorporates information, significantly, from integrated design into new product development. Integrated design was found to be significantly associated with early-mover strategy, benchmarking best practices and, to a lesser extent, customized or proprietary hardware-software systems. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396000952

Managing the buyer-supplier interface for on-time performance in product development / Janet L. Hartley in Journal of operations management, Vol. 15 N°1 (Fevrier 1997) 

Public ISBD [article]  in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 57–70 Titre : Managing the buyer-supplier interface for on-time performance in product development Type de document : texte imprimé Auteurs : Janet L. Hartley, Auteur ; B. J. Zirger, Auteur ; Rajan R. Kamath, Auteur Année de publication : 2007 Article en page(s) : pp. 57–70 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Empirical  research  Product  development  Purchasing Résumé : Reducing the time required to develop new products has become an important factor of competition in many industries. This paper empirically tests whether management of the buyer-supplier interface affects supplier-related delays and, in turn, if these delays slow the overall project. Product development engineers and engineering managers in 79 assembly industry firms were surveyed to gather the data for this study. Results of analysis of covariance show that working with a supplier that has strong technical capabilities reduces supplier-related delays. However, the benefits of commonly cited interface management techniques such as early supplier involvement, increasing the supplier's responsibility for design, and greater buyer-supplier communication were not confirmed. A significant relationship was found between supplier-related delays and overall project delays. The priority that the buyer's top management places on the project and the degree of technical change were also significantly related to overall project delays. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396000897 [article] Managing the buyer-supplier interface for on-time performance in product development [texte imprimé] / Janet L. Hartley, Auteur ; B. J. Zirger, Auteur ; Rajan R. Kamath, Auteur . - 2007 . - pp. 57–70. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 57–70 Mots-clés : Empirical  research  Product  development  Purchasing Résumé : Reducing the time required to develop new products has become an important factor of competition in many industries. This paper empirically tests whether management of the buyer-supplier interface affects supplier-related delays and, in turn, if these delays slow the overall project. Product development engineers and engineering managers in 79 assembly industry firms were surveyed to gather the data for this study. Results of analysis of covariance show that working with a supplier that has strong technical capabilities reduces supplier-related delays. However, the benefits of commonly cited interface management techniques such as early supplier involvement, increasing the supplier's responsibility for design, and greater buyer-supplier communication were not confirmed. A significant relationship was found between supplier-related delays and overall project delays. The priority that the buyer's top management places on the project and the degree of technical change were also significantly related to overall project delays. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396000897

Heuristic, optimal, static, and dynamic schedules when processing times are uncertain / Stephen R. Lawrence in Journal of operations management, Vol. 15 N°1 (Fevrier 1997) 

Public ISBD [article]  in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 71–82 Titre : Heuristic, optimal, static, and dynamic schedules when processing times are uncertain Type de document : texte imprimé Auteurs : Stephen R. Lawrence, Auteur ; Edward C. Sewell, Auteur Année de publication : 2007 Article en page(s) : pp. 71–82 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Scheduling  Job  shop  Measurement  and  methodology Résumé : In this paper we compare the static and dynamic application of heuristic and optimal solution methods to job-shop scheduling problems when processing times are uncertain. Recently developed optimizing algorithms and several heuristics are used to evaluate 53 standard job-shop scheduling problems with a makespan objective when job processing times are known with varying degrees of uncertainty. Results indicate that fixed optimal sequences derived from deterministic assumptions quickly deteriorate with the introduction of processing time uncertainty when compared with dynamically updated heuristic schedules. As processing time uncertainty grows, we demonstrate that simple dispatch heuristics provide performance comparable or superior to that of algorithmically more sophisticated scheduling policies. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396000903 [article] Heuristic, optimal, static, and dynamic schedules when processing times are uncertain [texte imprimé] / Stephen R. Lawrence, Auteur ; Edward C. Sewell, Auteur . - 2007 . - pp. 71–82. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 71–82 Mots-clés : Scheduling  Job  shop  Measurement  and  methodology Résumé : In this paper we compare the static and dynamic application of heuristic and optimal solution methods to job-shop scheduling problems when processing times are uncertain. Recently developed optimizing algorithms and several heuristics are used to evaluate 53 standard job-shop scheduling problems with a makespan objective when job processing times are known with varying degrees of uncertainty. Results indicate that fixed optimal sequences derived from deterministic assumptions quickly deteriorate with the introduction of processing time uncertainty when compared with dynamically updated heuristic schedules. As processing time uncertainty grows, we demonstrate that simple dispatch heuristics provide performance comparable or superior to that of algorithmically more sophisticated scheduling policies. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396000903

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