Dépouillements

An empirical assessment of the EFQM Excellence Model / J. Carlos Bou-Llusar in Journal of operations management, Vol. 27 N° 1 (Janvier 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 1–22 Titre : An empirical assessment of the EFQM Excellence Model : Evaluation as a TQM framework relative to the MBNQA Model Type de document : texte imprimé Auteurs : J. Carlos Bou-Llusar, Auteur ; Ana B. Escrig-Tena, Auteur ; Vicente Roca-Puig, Auteur Année de publication : 2009 Article en page(s) : pp. 1–22 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Total  quality  management  EFQM  Excellence  Model  MBNQA  Structural  equation  models  Empirical  research Résumé : Total quality management (TQM) is an approach to management embracing both social and technical dimensions aimed at achieving excellent results, which needs to be put into practice through a specific framework. Nowadays, quality award models, such as the Malcolm Baldrige National Quality Award (MBNQA) and the European Foundation for Quality Management (EFQM) Excellence Model, are used as a guide to TQM implementation by a large number of organizations. Nevertheless, there is a paucity of empirical research confirming whether these models clearly reflect the main premises of TQM. The purpose of this paper is to analyze the extent to which the EFQM Excellence Model captures the main assumptions involved in the TQM concept, that is, the distinction between technical and social TQM issues, the holistic interpretation of TQM in the firm, and the causal linkage between TQM procedures and organizational performance. Based on responses collected from managers of 446 Spanish companies by means of a structured questionnaire, we find that: (a) social and technical dimensions are embedded in the model; (b) both dimensions are intercorrelated; (c) they jointly enhance results. These findings support the EFQM Excellence Model as an operational framework for TQM, and also reinforce the results obtained in previous studies for the MBNQA, suggesting that quality award models really are TQM frameworks. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000296 [article] An empirical assessment of the EFQM Excellence Model : Evaluation as a TQM framework relative to the MBNQA Model [texte imprimé] / J. Carlos Bou-Llusar, Auteur ; Ana B. Escrig-Tena, Auteur ; Vicente Roca-Puig, Auteur . - 2009 . - pp. 1–22. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 1–22 Mots-clés : Total  quality  management  EFQM  Excellence  Model  MBNQA  Structural  equation  models  Empirical  research Résumé : Total quality management (TQM) is an approach to management embracing both social and technical dimensions aimed at achieving excellent results, which needs to be put into practice through a specific framework. Nowadays, quality award models, such as the Malcolm Baldrige National Quality Award (MBNQA) and the European Foundation for Quality Management (EFQM) Excellence Model, are used as a guide to TQM implementation by a large number of organizations. Nevertheless, there is a paucity of empirical research confirming whether these models clearly reflect the main premises of TQM. The purpose of this paper is to analyze the extent to which the EFQM Excellence Model captures the main assumptions involved in the TQM concept, that is, the distinction between technical and social TQM issues, the holistic interpretation of TQM in the firm, and the causal linkage between TQM procedures and organizational performance. Based on responses collected from managers of 446 Spanish companies by means of a structured questionnaire, we find that: (a) social and technical dimensions are embedded in the model; (b) both dimensions are intercorrelated; (c) they jointly enhance results. These findings support the EFQM Excellence Model as an operational framework for TQM, and also reinforce the results obtained in previous studies for the MBNQA, suggesting that quality award models really are TQM frameworks. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000296

Reconceptualizing the effects of lean on production costs with evidence from the F-22 program / Tyson R. Browning in Journal of operations management, Vol. 27 N° 1 (Janvier 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 23–44 Titre : Reconceptualizing the effects of lean on production costs with evidence from the F-22 program Type de document : texte imprimé Auteurs : Tyson R. Browning, Auteur ; Ralph D. Heath, Auteur Année de publication : 2009 Article en page(s) : pp. 23–44 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Lean  production  Lean  manufacturing  Process  improvement  Agile  Aircraft  manufacturing  Learning  curves  Case/field  study Résumé : A central tenet in the theory of lean production is that the implementation of lean practices will reduce waste and thereby decrease costs. However, not all lean implementations have produced such results. Apparently, this effect is moderated by several factors, potentially even to the point of reversal. It is important to increase our understanding of how this might occur. In this paper, we explore how novelty, complexity, instability, and buffering affect the relationship between lean implementation and production costs. An interest in these factors drew us to study the case of Lockheed Martin's production system for the F-22, an extremely complex and innovative product. To build theory, we synthesize our empirical data from the case with other existing theory, such as theories of learning and complexity. Through this analysis, we develop a revised framework that reconceptualizes the effect of lean on production costs and use it to develop 11 propositions to direct further research. Included among these are propositions about how the timing, scale, and extent of lean implementation can regulate the benefits of lean. Furthermore, when the objective of lean is construed as the provision of value, we propose that this value is an emergent property of a complex process, different from the mere sum of the values provided by its constituent tasks. Therefore, the elimination of tasks will not guarantee cost reduction, and lean may provide even greater value by incorporating some aspects of agile manufacturing. Overall, we develop a fuller range of the effects of lean practices on production costs and illuminate how operations managers might control key variables to draw greater benefits from lean implementation. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000211 [article] Reconceptualizing the effects of lean on production costs with evidence from the F-22 program [texte imprimé] / Tyson R. Browning, Auteur ; Ralph D. Heath, Auteur . - 2009 . - pp. 23–44. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 23–44 Mots-clés : Lean  production  Lean  manufacturing  Process  improvement  Agile  Aircraft  manufacturing  Learning  curves  Case/field  study Résumé : A central tenet in the theory of lean production is that the implementation of lean practices will reduce waste and thereby decrease costs. However, not all lean implementations have produced such results. Apparently, this effect is moderated by several factors, potentially even to the point of reversal. It is important to increase our understanding of how this might occur. In this paper, we explore how novelty, complexity, instability, and buffering affect the relationship between lean implementation and production costs. An interest in these factors drew us to study the case of Lockheed Martin's production system for the F-22, an extremely complex and innovative product. To build theory, we synthesize our empirical data from the case with other existing theory, such as theories of learning and complexity. Through this analysis, we develop a revised framework that reconceptualizes the effect of lean on production costs and use it to develop 11 propositions to direct further research. Included among these are propositions about how the timing, scale, and extent of lean implementation can regulate the benefits of lean. Furthermore, when the objective of lean is construed as the provision of value, we propose that this value is an emergent property of a complex process, different from the mere sum of the values provided by its constituent tasks. Therefore, the elimination of tasks will not guarantee cost reduction, and lean may provide even greater value by incorporating some aspects of agile manufacturing. Overall, we develop a fuller range of the effects of lean practices on production costs and illuminate how operations managers might control key variables to draw greater benefits from lean implementation. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000211

How the transaction cost and resource-based theories of the firm inform outsourcing evaluation / Ronan McIvor in Journal of operations management, Vol. 27 N° 1 (Janvier 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 45–63 Titre : How the transaction cost and resource-based theories of the firm inform outsourcing evaluation Type de document : texte imprimé Auteurs : Ronan McIvor, Auteur Année de publication : 2009 Article en page(s) : pp. 45–63 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Outsourcing  Operations  strategy  Transaction  cost  economics  Resource-based  view  Inter-organizational  collaboration Résumé : Transaction cost economics (TCE) and the resource-based view (RBV) of the firm have been extremely influential in the study of outsourcing both in theory and practice. This paper argues that neither transaction cost economics nor the resource-based view alone can fully explain the complexities of outsourcing. A review and critique of these theories as a means of understanding the complexities of outsourcing is presented. A prescriptive framework for outsourcing evaluation is presented, which was developed from integrating TCE and the RBV, and carrying out in-depth case study research in a number of organizations. The research findings emphasize the utility of integrating TCE and the RBV, and highlight the importance of operations management concepts such as performance management, operations strategy, business improvement and process redesign to the study of outsourcing. However, the findings have shown that these theories should be applied with caution due to contradictory prescriptions in some instances. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S027269630800017X [article] How the transaction cost and resource-based theories of the firm inform outsourcing evaluation [texte imprimé] / Ronan McIvor, Auteur . - 2009 . - pp. 45–63. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 45–63 Mots-clés : Outsourcing  Operations  strategy  Transaction  cost  economics  Resource-based  view  Inter-organizational  collaboration Résumé : Transaction cost economics (TCE) and the resource-based view (RBV) of the firm have been extremely influential in the study of outsourcing both in theory and practice. This paper argues that neither transaction cost economics nor the resource-based view alone can fully explain the complexities of outsourcing. A review and critique of these theories as a means of understanding the complexities of outsourcing is presented. A prescriptive framework for outsourcing evaluation is presented, which was developed from integrating TCE and the RBV, and carrying out in-depth case study research in a number of organizations. The research findings emphasize the utility of integrating TCE and the RBV, and highlight the importance of operations management concepts such as performance management, operations strategy, business improvement and process redesign to the study of outsourcing. However, the findings have shown that these theories should be applied with caution due to contradictory prescriptions in some instances. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S027269630800017X

Improving sourcing decisions in NPD projects / Marc Wouters in Journal of operations management, Vol. 27 N° 1 (Janvier 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 64–77 Titre : Improving sourcing decisions in NPD projects : Monetary quantification of points of difference Type de document : texte imprimé Auteurs : Marc Wouters, Auteur ; James C. Anderson, Auteur ; James A. Narus, Auteur Année de publication : 2009 Article en page(s) : pp. 64–77 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Product  development  Sourcing  decisions  Purchasing  Structural  equation  modeling Résumé : During new product development (NPD), firms make critical design and sourcing decisions that determine the new product's cost, performance, competitive position, and profitability. The purchase price of materials and components for the new product provides only part of the picture for design and sourcing decisions. All-encompassing analyses of cost and performance, such as total cost of ownership, are extraordinarily difficult to implement because they are demanding in terms of time, data and cooperation. We study monetary quantification of points of difference, which enables an NPD team to base its decisions instead on more focused, strategically-pertinent analyses of costs and performance. We propose a substantive model of its antecedents and consequences. We then test this model with data from matched samples of 144 project leaders and 144 cost analysts who participated in the same NPD projects. Using structural equation modeling, we also test hypothesized differences in perspectives between project leaders and cost analysts. Results demonstrate the pivotal role of monetary quantification of points of difference among the sourcing alternatives being considered, especially for cost analysts. Results also demonstrate that Decision Justification to senior management drives the NPD team's decision-making process. Finally, monetary quantification of points of difference leads to Uncertainty Reduction, which is found to be the primary antecedent of the judged success of applying analysis of cost and performance. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000429 [article] Improving sourcing decisions in NPD projects : Monetary quantification of points of difference [texte imprimé] / Marc Wouters, Auteur ; James C. Anderson, Auteur ; James A. Narus, Auteur . - 2009 . - pp. 64–77. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 64–77 Mots-clés : Product  development  Sourcing  decisions  Purchasing  Structural  equation  modeling Résumé : During new product development (NPD), firms make critical design and sourcing decisions that determine the new product's cost, performance, competitive position, and profitability. The purchase price of materials and components for the new product provides only part of the picture for design and sourcing decisions. All-encompassing analyses of cost and performance, such as total cost of ownership, are extraordinarily difficult to implement because they are demanding in terms of time, data and cooperation. We study monetary quantification of points of difference, which enables an NPD team to base its decisions instead on more focused, strategically-pertinent analyses of costs and performance. We propose a substantive model of its antecedents and consequences. We then test this model with data from matched samples of 144 project leaders and 144 cost analysts who participated in the same NPD projects. Using structural equation modeling, we also test hypothesized differences in perspectives between project leaders and cost analysts. Results demonstrate the pivotal role of monetary quantification of points of difference among the sourcing alternatives being considered, especially for cost analysts. Results also demonstrate that Decision Justification to senior management drives the NPD team's decision-making process. Finally, monetary quantification of points of difference leads to Uncertainty Reduction, which is found to be the primary antecedent of the judged success of applying analysis of cost and performance. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000429

The impact of supply chain complexity on manufacturing plant performance / Cecil C. Bozarth in Journal of operations management, Vol. 27 N° 1 (Janvier 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 78–93 Titre : The impact of supply chain complexity on manufacturing plant performance Type de document : texte imprimé Auteurs : Cecil C. Bozarth, Auteur ; Donald P. Warsing, Auteur ; Barbara B. Flynn, Auteur Année de publication : 2009 Article en page(s) : pp. 78–93 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Supply  chain  complexity  Supply  chain  management  Manufacturing  strategy  Supply  management  Empirical  research  methods Résumé : This paper puts forth a model of supply chain complexity and empirically tests it using plant-level data from 209 plants across seven countries. The results show that upstream complexity, internal manufacturing complexity, and downstream complexity all have a negative impact on manufacturing plant performance. Furthermore, supply chain characteristics that drive dynamic complexity are shown to have a greater impact on performance than those that drive only detail complexity. In addition to providing a definition and empirical test of supply chain complexity, the study serves to link the systems complexity literature to the prescriptions found in the flexibility and lean production literatures. Finally, this research establishes a base from which to extend previous work linking operations strategy to organization design [Flynn, B.B., Flynn, E.J., 1999. Information-processing alternatives for coping with manufacturing environment complexity. Decision Sciences 30 (4), 1021–1052]. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000570 [article] The impact of supply chain complexity on manufacturing plant performance [texte imprimé] / Cecil C. Bozarth, Auteur ; Donald P. Warsing, Auteur ; Barbara B. Flynn, Auteur . - 2009 . - pp. 78–93. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 78–93 Mots-clés : Supply  chain  complexity  Supply  chain  management  Manufacturing  strategy  Supply  management  Empirical  research  methods Résumé : This paper puts forth a model of supply chain complexity and empirically tests it using plant-level data from 209 plants across seven countries. The results show that upstream complexity, internal manufacturing complexity, and downstream complexity all have a negative impact on manufacturing plant performance. Furthermore, supply chain characteristics that drive dynamic complexity are shown to have a greater impact on performance than those that drive only detail complexity. In addition to providing a definition and empirical test of supply chain complexity, the study serves to link the systems complexity literature to the prescriptions found in the flexibility and lean production literatures. Finally, this research establishes a base from which to extend previous work linking operations strategy to organization design [Flynn, B.B., Flynn, E.J., 1999. Information-processing alternatives for coping with manufacturing environment complexity. Decision Sciences 30 (4), 1021–1052]. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000570

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