Dépouillements

A qualitative study of high-reputation plant managers / Anne D. Smith in Journal of operations management, Vol. 27 N° 6 (Décembre 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 6 (Décembre 2009) . - pp. 428–443 Titre : A qualitative study of high-reputation plant managers : Political skill and successful outcomes Type de document : texte imprimé Auteurs : Anne D. Smith, Auteur ; Donde Ashmos Plowman, Auteur ; Dennis Duchon, Auteur Année de publication : 2010 Article en page(s) : pp. 428–443 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Plant  managers  Political  skill  Qualitative  research Résumé : There has been little systematic study of what plant managers actually do on a day-to-day basis that accounts for their success in achieving organizational outcomes. In our field interviews and observations of high-reputation plant managers from 11 manufacturing plants, we found that effective political skill enabled them to influence subordinates in ways that contributed positively to organizational outcomes. Political skill is an interpersonal style that combines social astuteness with the ability to relate well, and otherwise demonstrate situationally appropriate behavior in an engaging way that inspires confidence, trust, and genuiness [Ferris, G.R., Perrewé, P.L., Anthony, W.P., Gilmore, D.C., 2000. Political skill at work. Organizational Dynamics 28 (4), 25–37]. We observed that effective plant managers possessed a configuration of dispositional traits (self-motivation, sense of humility, and affability), systematically employed interpersonal behaviors (creating accountability, leading by example, and developing trust), and focused on managerial processes (stretch goals, influencing and learning from below, and empowering direct reports). By juxtaposing the political skill and power literatures, we propose a theory of plant manager effectiveness as a combination of political skill and the use of unobtrusive and systemic power to achieve both affective and substantive outcomes. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696309000047 [article] A qualitative study of high-reputation plant managers : Political skill and successful outcomes [texte imprimé] / Anne D. Smith, Auteur ; Donde Ashmos Plowman, Auteur ; Dennis Duchon, Auteur . - 2010 . - pp. 428–443. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 6 (Décembre 2009) . - pp. 428–443 Mots-clés : Plant  managers  Political  skill  Qualitative  research Résumé : There has been little systematic study of what plant managers actually do on a day-to-day basis that accounts for their success in achieving organizational outcomes. In our field interviews and observations of high-reputation plant managers from 11 manufacturing plants, we found that effective political skill enabled them to influence subordinates in ways that contributed positively to organizational outcomes. Political skill is an interpersonal style that combines social astuteness with the ability to relate well, and otherwise demonstrate situationally appropriate behavior in an engaging way that inspires confidence, trust, and genuiness [Ferris, G.R., Perrewé, P.L., Anthony, W.P., Gilmore, D.C., 2000. Political skill at work. Organizational Dynamics 28 (4), 25–37]. We observed that effective plant managers possessed a configuration of dispositional traits (self-motivation, sense of humility, and affability), systematically employed interpersonal behaviors (creating accountability, leading by example, and developing trust), and focused on managerial processes (stretch goals, influencing and learning from below, and empowering direct reports). By juxtaposing the political skill and power literatures, we propose a theory of plant manager effectiveness as a combination of political skill and the use of unobtrusive and systemic power to achieve both affective and substantive outcomes. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696309000047

Dynamic capabilities through continuous improvement infrastructure / Gopesh Anand in Journal of operations management, Vol. 27 N° 6 (Décembre 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 6 (Décembre 2009) . - pp. 444–461 Titre : Dynamic capabilities through continuous improvement infrastructure Type de document : texte imprimé Auteurs : Gopesh Anand, Auteur ; Peter T. Ward, Auteur ; Mohan V. Tatikonda, Auteur Année de publication : 2010 Article en page(s) : pp. 444–461 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Continuous  improvement  Dynamic  capabilities  Lean  management  Operations  strategy  Organizational  learning  Six  Sigma  Total  quality  management Résumé : We examine the content of continuous improvement strategies and identify infrastructure decision areas that are important for continuous improvement initiatives. We present a framework of infrastructure based on the idea that continuous improvement can serve as a dynamic capability when it includes a comprehensive organizational context. Further, we study continuous improvement initiatives in five companies to investigate the practices used by them in each of the decision areas of our framework. This research adds to the conceptual understanding of continuous improvement and results in grounded propositions about critical areas of infrastructure for continuous improvement. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696309000199 [article] Dynamic capabilities through continuous improvement infrastructure [texte imprimé] / Gopesh Anand, Auteur ; Peter T. Ward, Auteur ; Mohan V. Tatikonda, Auteur . - 2010 . - pp. 444–461. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 6 (Décembre 2009) . - pp. 444–461 Mots-clés : Continuous  improvement  Dynamic  capabilities  Lean  management  Operations  strategy  Organizational  learning  Six  Sigma  Total  quality  management Résumé : We examine the content of continuous improvement strategies and identify infrastructure decision areas that are important for continuous improvement initiatives. We present a framework of infrastructure based on the idea that continuous improvement can serve as a dynamic capability when it includes a comprehensive organizational context. Further, we study continuous improvement initiatives in five companies to investigate the practices used by them in each of the decision areas of our framework. This research adds to the conceptual understanding of continuous improvement and results in grounded propositions about critical areas of infrastructure for continuous improvement. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696309000199

A contingent view of e-collaboration and performance in manufacturing / Eve D. Rosenzweig in Journal of operations management, Vol. 27 N° 6 (Décembre 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 6 (Décembre 2009) . - pp. 462–478 Titre : A contingent view of e-collaboration and performance in manufacturing Type de document : texte imprimé Auteurs : Eve D. Rosenzweig, Auteur Année de publication : 2010 Article en page(s) : pp. 462–478 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : E-collaboration  Operations  strategy  Supply  chain  management  Empirical  research Résumé : Manufacturers are increasingly utilizing Internet-based tools to more readily conduct collaborative activities with key business customers. While the emerging conventional wisdom suggests that the greater the extent to which manufacturers engage in Internet-enabled commerce with downstream business customers the better the performance, we espouse an alternative view. Consistent with the relational view of competitive advantage and contingency theory, we develop a model and a series of hypotheses that specify how various product and market characteristics may influence the nature of the expected positive relationship between e-collaboration and performance. To test the model, we collected data from 50 manufacturers using a Web-based survey. Our partial least squares (PLS) analysis results do indeed support the notion that e-collaboration is related to better operational and business performance. However, we go on to show that the strength of the relationship between e-collaboration and operational performance diminishes as the level of environmental munificence increases. Notably, we found no such moderating effect with respect to the level of product complexity or market variability. Our findings contribute to the operations strategy literature on supply chain relationships in the e-business arena and offer managers a framework for understanding the conditions under which investments in e-collaboration may be more appropriate and therefore more beneficial. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696309000205 [article] A contingent view of e-collaboration and performance in manufacturing [texte imprimé] / Eve D. Rosenzweig, Auteur . - 2010 . - pp. 462–478. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 6 (Décembre 2009) . - pp. 462–478 Mots-clés : E-collaboration  Operations  strategy  Supply  chain  management  Empirical  research Résumé : Manufacturers are increasingly utilizing Internet-based tools to more readily conduct collaborative activities with key business customers. While the emerging conventional wisdom suggests that the greater the extent to which manufacturers engage in Internet-enabled commerce with downstream business customers the better the performance, we espouse an alternative view. Consistent with the relational view of competitive advantage and contingency theory, we develop a model and a series of hypotheses that specify how various product and market characteristics may influence the nature of the expected positive relationship between e-collaboration and performance. To test the model, we collected data from 50 manufacturers using a Web-based survey. Our partial least squares (PLS) analysis results do indeed support the notion that e-collaboration is related to better operational and business performance. However, we go on to show that the strength of the relationship between e-collaboration and operational performance diminishes as the level of environmental munificence increases. Notably, we found no such moderating effect with respect to the level of product complexity or market variability. Our findings contribute to the operations strategy literature on supply chain relationships in the e-business arena and offer managers a framework for understanding the conditions under which investments in e-collaboration may be more appropriate and therefore more beneficial. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696309000205

Do buyer cooperative actions matter under relational stress? / Chun Zhang in Journal of operations management, Vol. 27 N° 6 (Décembre 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 6 (Décembre 2009) . - pp. 479–494 Titre : Do buyer cooperative actions matter under relational stress? : Evidence from Japanese and U.S. assemblers in the U.S. automotive industry Type de document : texte imprimé Auteurs : Chun Zhang, Auteur ; John W. Henke Jr., Auteur ; David A. Griffith, Auteur Année de publication : 2010 Article en page(s) : pp. 479–494 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Cooperative  strategies  Supply  chain  Relational  stress  Social  exchange  theory  Automotive  industry Résumé : Buyers can create relational stress even as they work cooperatively with suppliers. This study investigates the moderating effects of relational stress on the ability of buyer-initiated cooperative actions to influence a supplier's willingness to invest in technology that will be of benefit to the buyer. Data on 2012 buying situations were collected from Tier 1 suppliers to three U.S. domestic automotive assemblers (Chrysler, Ford, and General Motors) and three Japanese transplant automotive assemblers (Honda, Nissan, and Toyota) over three consecutive years (2003–2005). The results indicate that (1) buyer-initiated cooperative actions of communication, assistance, and supplier involvement increase a supplier's willingness to invest in technology, (2) the relationship-enhancing effect of buyer assistance increases under high relational stress, while the effectiveness of buyer communication decreases, and (3) that the effect of supplier involvement is not significantly influenced by relational stress levels. Furthermore, we found that supplier relations with Japanese transplant assemblers are characterized by higher levels of cooperative actions, lower levels of relational stress, and higher levels of supplier willingness to invest in technology when compared to those of U.S. domestic assemblers. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S027269630900031X [article] Do buyer cooperative actions matter under relational stress? : Evidence from Japanese and U.S. assemblers in the U.S. automotive industry [texte imprimé] / Chun Zhang, Auteur ; John W. Henke Jr., Auteur ; David A. Griffith, Auteur . - 2010 . - pp. 479–494. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 6 (Décembre 2009) . - pp. 479–494 Mots-clés : Cooperative  strategies  Supply  chain  Relational  stress  Social  exchange  theory  Automotive  industry Résumé : Buyers can create relational stress even as they work cooperatively with suppliers. This study investigates the moderating effects of relational stress on the ability of buyer-initiated cooperative actions to influence a supplier's willingness to invest in technology that will be of benefit to the buyer. Data on 2012 buying situations were collected from Tier 1 suppliers to three U.S. domestic automotive assemblers (Chrysler, Ford, and General Motors) and three Japanese transplant automotive assemblers (Honda, Nissan, and Toyota) over three consecutive years (2003–2005). The results indicate that (1) buyer-initiated cooperative actions of communication, assistance, and supplier involvement increase a supplier's willingness to invest in technology, (2) the relationship-enhancing effect of buyer assistance increases under high relational stress, while the effectiveness of buyer communication decreases, and (3) that the effect of supplier involvement is not significantly influenced by relational stress levels. Furthermore, we found that supplier relations with Japanese transplant assemblers are characterized by higher levels of cooperative actions, lower levels of relational stress, and higher levels of supplier willingness to invest in technology when compared to those of U.S. domestic assemblers. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S027269630900031X

ISO 9000/1994, ISO 9001/2000 and TQM / Micaela Martínez-Costa in Journal of operations management, Vol. 27 N° 6 (Décembre 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 6 (Décembre 2009) . - pp. 495–511 Titre : ISO 9000/1994, ISO 9001/2000 and TQM : The performance debate revisited Type de document : texte imprimé Auteurs : Micaela Martínez-Costa, Auteur ; Thomas Y. Choi, Auteur ; Jose A. Martínez, Auteur Année de publication : 2010 Article en page(s) : pp. 495–511 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Quality  management  ISO  9000  TQM  Postal  survey Résumé : The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been less agreement among the academics about the impact of ISO 9000/1994. Perhaps in response to such debate, the new ISO 9001/2000 has appeared purporting to be more in line with the TQM philosophy. As of now, how this 2000 version actually affects performance is yet to be explored. In this study, we compare the implementation of ISO 9000/1994 and ISO 9001/2000 as representing two different efforts to implement quality management practices. We evaluate its impact on company performance with a sample of 713 Spanish industrial companies. We also examine if the 2000 version of ISO is taking us closer to the implementation of TQM. Further, we depart from the past studies methodologically by considering performance as a formative construct rather than a reflective construct. Based on the mean and covariance structural (MACS) analyses, we conclude that ISO 9001/2000 certified companies do not perform noticeably better than ISO 9000/1994 or non-certified companies. However, we find that ISO 9001/2000 certified companies apply TQM at a higher level than ISO 9000/1994 certified companies, but whether they actually perform better is less clear. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696309000321 [article] ISO 9000/1994, ISO 9001/2000 and TQM : The performance debate revisited [texte imprimé] / Micaela Martínez-Costa, Auteur ; Thomas Y. Choi, Auteur ; Jose A. Martínez, Auteur . - 2010 . - pp. 495–511. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 6 (Décembre 2009) . - pp. 495–511 Mots-clés : Quality  management  ISO  9000  TQM  Postal  survey Résumé : The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been less agreement among the academics about the impact of ISO 9000/1994. Perhaps in response to such debate, the new ISO 9001/2000 has appeared purporting to be more in line with the TQM philosophy. As of now, how this 2000 version actually affects performance is yet to be explored. In this study, we compare the implementation of ISO 9000/1994 and ISO 9001/2000 as representing two different efforts to implement quality management practices. We evaluate its impact on company performance with a sample of 713 Spanish industrial companies. We also examine if the 2000 version of ISO is taking us closer to the implementation of TQM. Further, we depart from the past studies methodologically by considering performance as a formative construct rather than a reflective construct. Based on the mean and covariance structural (MACS) analyses, we conclude that ISO 9001/2000 certified companies do not perform noticeably better than ISO 9000/1994 or non-certified companies. However, we find that ISO 9001/2000 certified companies apply TQM at a higher level than ISO 9000/1994 certified companies, but whether they actually perform better is less clear. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696309000321

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