| Titre : | A two-stage stochastic program for scheduling and allocating cross-trained workers (2011) |
| Auteurs : | Campbell, G. M., Auteur |
| Type de document : | Article : texte imprimé |
| Dans : | Journal of the operational research society (JORS) (Vol. 62 N° 6, Juin 2011) |
| Article en page(s) : | pp. 1038–1047 |
| Note générale : | Recherche opérationnelle |
| Langues : | Anglais |
| Index. décimale : | 001.424 |
| Tags : | Manpower planning Labour scheduling Stochastic programming Cross-training |
| Résumé : | A two-stage stochastic program is developed for scheduling and allocating cross-trained workers in a multi-department service environment with random demands. The first stage corresponds to scheduling days-off over a time horizon such as a week or month. The second stage is the recourse action that deals with allocating available workers at the beginning of a day to accommodate realized demands. After the general two-stage model is formulated, a special case is introduced for computational testing. The testing helps quantify the value of cross-training as a function of problem characteristics. Results show that cross-training can be more valuable than perfect information, especially when demand uncertainty is high. |
| DEWEY : | 001.424 |
| ISSN : | 0160-5682 |
| En ligne : | http://www.palgrave-journals.com/jors/journal/v62/n6/abs/jors201016a.html |
