Dépouillements

Social semantic cloud of tags / Hak-Lae Kim in Knowledge management research and practice, Vol. 8 N° 3 (Septembre 2010) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 193-202 Titre : Social semantic cloud of tags : Semantic model for folksonomies Type de document : texte imprimé Auteurs : Hak-Lae Kim, Auteur ; John Breslin, Auteur ; Hong-Gee Kim, Auteur Année de publication : 2011 Article en page(s) : pp. 193-202 Note générale : Management Langues : Anglais (eng) Mots-clés : Conceptual  modeling  Explicit  knowledge  Folksonomy  Ontology  Semantic  web  Tagging Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : A growing number of tagging applications have begun to provide users the ability to socialise their own keywords. Tagging, which assigns a set of keywords to resources, has become a powerful way for organising, browsing, and publicly sharing personal collections of resources on the Web. It is called folksonomies. These systems on current social websites, however, have deficiencies in defining tag's meaning, and are often blocked to users in order to reuse, share, and exchange the tags across heterogeneous websites. In this paper, we describe a semantic model for expressing folksonomies in social websites. This model, called Social Semantic Cloud of Tags, aims to provide a consistent format of representing folksonomies and some features in terms of tagging activities. We describe core concepts and relevant properties such as a popularity and usage of tags, along with deduced relationships between tags. We will discuss how this model helps to reduce drawbacks regarding tag sharing between users, applications, or folksonomies. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html [article] Social semantic cloud of tags : Semantic model for folksonomies [texte imprimé] / Hak-Lae Kim, Auteur ; John Breslin, Auteur ; Hong-Gee Kim, Auteur . - 2011 . - pp. 193-202. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 193-202 Mots-clés : Conceptual  modeling  Explicit  knowledge  Folksonomy  Ontology  Semantic  web  Tagging Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : A growing number of tagging applications have begun to provide users the ability to socialise their own keywords. Tagging, which assigns a set of keywords to resources, has become a powerful way for organising, browsing, and publicly sharing personal collections of resources on the Web. It is called folksonomies. These systems on current social websites, however, have deficiencies in defining tag's meaning, and are often blocked to users in order to reuse, share, and exchange the tags across heterogeneous websites. In this paper, we describe a semantic model for expressing folksonomies in social websites. This model, called Social Semantic Cloud of Tags, aims to provide a consistent format of representing folksonomies and some features in terms of tagging activities. We describe core concepts and relevant properties such as a popularity and usage of tags, along with deduced relationships between tags. We will discuss how this model helps to reduce drawbacks regarding tag sharing between users, applications, or folksonomies. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html

Integrating educational institutions to produce intellectual capital for sustainability in Caguas, Puerto Rico / Lillian V. Ortiz-Fournier in Knowledge management research and practice, Vol. 8 N° 3 (Septembre 2010) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 203-215 Titre : Integrating educational institutions to produce intellectual capital for sustainability in Caguas, Puerto Rico Type de document : texte imprimé Auteurs : Lillian V. Ortiz-Fournier, Auteur ; Eulalia Márquez, Auteur ; Felix Rogelio Flores, Auteur Année de publication : 2011 Article en page(s) : pp. 203-215 Note générale : Management Langues : Anglais (eng) Mots-clés : Sustainability  Knowledge  management  Smart  city  Democratic  governance Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : This research is part of a broader investigation to analyse the processes followed by the Caguas Municipality at the Commonwealth of Puerto Rico in an effort to develop the characteristics of a ‘Smart City’ as an example of sustainable development. We describe the integration of the educational institutions’ initiatives and the municipal government strategic plan to contribute to the knowledge and intellectual capital that brings sustainability to the city. An actor's model was designed to represent this integration. The conceptual framework was based on the concepts of knowledge production and sharing as applied to the collaboration between critical representative actors. Field research consisting of in-depth interviews was performed to ascertain the integration processes and their relationship with such processes of knowledge production and sharing. The results showed that the governance paradigm implemented is already empowering the citizens to contribute with intellectual capital that brings sustainability to Caguas. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html [article] Integrating educational institutions to produce intellectual capital for sustainability in Caguas, Puerto Rico [texte imprimé] / Lillian V. Ortiz-Fournier, Auteur ; Eulalia Márquez, Auteur ; Felix Rogelio Flores, Auteur . - 2011 . - pp. 203-215. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 203-215 Mots-clés : Sustainability  Knowledge  management  Smart  city  Democratic  governance Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : This research is part of a broader investigation to analyse the processes followed by the Caguas Municipality at the Commonwealth of Puerto Rico in an effort to develop the characteristics of a ‘Smart City’ as an example of sustainable development. We describe the integration of the educational institutions’ initiatives and the municipal government strategic plan to contribute to the knowledge and intellectual capital that brings sustainability to the city. An actor's model was designed to represent this integration. The conceptual framework was based on the concepts of knowledge production and sharing as applied to the collaboration between critical representative actors. Field research consisting of in-depth interviews was performed to ascertain the integration processes and their relationship with such processes of knowledge production and sharing. The results showed that the governance paradigm implemented is already empowering the citizens to contribute with intellectual capital that brings sustainability to Caguas. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html

A hybrid fuzzy real option analysis and group ordinal approach for knowledge management strategy assessment / Faramak Zandi in Knowledge management research and practice, Vol. 8 N° 3 (Septembre 2010) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 216-228 Titre : A hybrid fuzzy real option analysis and group ordinal approach for knowledge management strategy assessment Type de document : texte imprimé Auteurs : Faramak Zandi, Auteur ; Madjid Tavana, Auteur Année de publication : 2011 Article en page(s) : pp. 216-228 Note générale : Management Langues : Anglais (eng) Mots-clés : Knowledge  management  strategies  Fuzzy  logic  Real  options  analysis  Group  ordinal  approach  Multi-objective  decision-making Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : The intensity of global competition and ever-increasing economic uncertainties has led organizations to search for more efficient and effective ways to improve organizational productivity by investing in knowledge management (KM) initiatives. In this research, we propose a framework to assess KM investment opportunities. Precise and crisp information is fundamentally indispensable in strategic investment assessment. However, the information concerning future investment opportunities in the real world is often imprecise or ambiguous. Initially, fuzzy real option valuation is used to estimate the value of the KM strategies. Next, a multi-criteria decision-making model is proposed to determine the optimal KM strategy in deferral time. Then, a group ordinal approach is used to capture and quantify the underlying uncertainties in the valuating process. Finally, the optimal KM strategy and the best time to implement this strategy is determined by a novel objective decision-making model. The contribution of this paper is fourfold: (1) it addresses the gaps in KM literature on the effective and efficient assessment of KM investment opportunities; (2) it provides a comprehensive and systematic framework that combines real option analysis with a group ordinal approach to assess KM investment strategies; (3) it considers fuzzy logic and fuzzy sets to represent ambiguous, uncertain or imprecise information; and (4) it uses a real-world case study to demonstrate the applicability of the proposed framework and exhibit the efficacy of the procedures and algorithms. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html [article] A hybrid fuzzy real option analysis and group ordinal approach for knowledge management strategy assessment [texte imprimé] / Faramak Zandi, Auteur ; Madjid Tavana, Auteur . - 2011 . - pp. 216-228. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 216-228 Mots-clés : Knowledge  management  strategies  Fuzzy  logic  Real  options  analysis  Group  ordinal  approach  Multi-objective  decision-making Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : The intensity of global competition and ever-increasing economic uncertainties has led organizations to search for more efficient and effective ways to improve organizational productivity by investing in knowledge management (KM) initiatives. In this research, we propose a framework to assess KM investment opportunities. Precise and crisp information is fundamentally indispensable in strategic investment assessment. However, the information concerning future investment opportunities in the real world is often imprecise or ambiguous. Initially, fuzzy real option valuation is used to estimate the value of the KM strategies. Next, a multi-criteria decision-making model is proposed to determine the optimal KM strategy in deferral time. Then, a group ordinal approach is used to capture and quantify the underlying uncertainties in the valuating process. Finally, the optimal KM strategy and the best time to implement this strategy is determined by a novel objective decision-making model. The contribution of this paper is fourfold: (1) it addresses the gaps in KM literature on the effective and efficient assessment of KM investment opportunities; (2) it provides a comprehensive and systematic framework that combines real option analysis with a group ordinal approach to assess KM investment strategies; (3) it considers fuzzy logic and fuzzy sets to represent ambiguous, uncertain or imprecise information; and (4) it uses a real-world case study to demonstrate the applicability of the proposed framework and exhibit the efficacy of the procedures and algorithms. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html

Knowledge governance within clusters / Rachel Bocquet in Knowledge management research and practice, Vol. 8 N° 3 (Septembre 2010) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 229-239 Titre : Knowledge governance within clusters : The case of small firms Type de document : texte imprimé Auteurs : Rachel Bocquet, Auteur ; Caroline Mothe, Auteur Année de publication : 2011 Article en page(s) : pp. 229-239 Note générale : Management Langues : Anglais (eng) Mots-clés : Clusters  External  knowledge  integration  Governance  Proximity  Small  firms Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Despite the vast literature on knowledge management, little research has addressed the specificities of knowledge integration at the cluster level. Moreover, the literature on clusters has not focused on the role that governance may play in knowledge management. Anchored in a knowledge-based perspective, this paper aims at bridging the two fields, filling the gap by analysing the role of cluster governance in knowledge management. An empirical study of two small French firm clusters was carried out based on 29 interviews. The data analysis consisted essentially in content analysis. The clusters studied were characterized by distinct knowledge management processes. In both cases, governance was necessary in order to support knowledge integration by member firms. Our results suggest that establishing an initial common knowledge base seems to be a prerequisite in order for the external knowledge identification and acquisition processes to take place. The activist role played by governance also seems more efficient than that of a broker. We discuss these results and their implications for policy-makers and cluster members. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html [article] Knowledge governance within clusters : The case of small firms [texte imprimé] / Rachel Bocquet, Auteur ; Caroline Mothe, Auteur . - 2011 . - pp. 229-239. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 229-239 Mots-clés : Clusters  External  knowledge  integration  Governance  Proximity  Small  firms Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Despite the vast literature on knowledge management, little research has addressed the specificities of knowledge integration at the cluster level. Moreover, the literature on clusters has not focused on the role that governance may play in knowledge management. Anchored in a knowledge-based perspective, this paper aims at bridging the two fields, filling the gap by analysing the role of cluster governance in knowledge management. An empirical study of two small French firm clusters was carried out based on 29 interviews. The data analysis consisted essentially in content analysis. The clusters studied were characterized by distinct knowledge management processes. In both cases, governance was necessary in order to support knowledge integration by member firms. Our results suggest that establishing an initial common knowledge base seems to be a prerequisite in order for the external knowledge identification and acquisition processes to take place. The activist role played by governance also seems more efficient than that of a broker. We discuss these results and their implications for policy-makers and cluster members. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html

Building script-based tacit knowledge in call centre trainees / Robert J. McQueen in Knowledge management research and practice, Vol. 8 N° 3 (Septembre 2010) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 240-255 Titre : Building script-based tacit knowledge in call centre trainees Type de document : texte imprimé Auteurs : Robert J. McQueen, Auteur ; Jihong Chen, Auteur Année de publication : 2011 Article en page(s) : pp. 240-255 Note générale : Management Langues : Anglais (eng) Mots-clés : Tacit  knowledge  Knowledge  transfer  Knowledge  creation  Case  study  Culture Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : An exploratory case study on a technical support call centre in China is presented, which investigates a new paradigm that script-based tacit knowledge for action is built in the brains of learners, rather than transferred. Twelve techniques used by the case study organization to build tacit knowledge scripts in the minds of the trainees are discussed. It was found that one type of script-based tacit knowledge execution can be represented by a set of steps in action-taking that include awareness, attention, diagnosis, action alternative analysis, action taking, and outcome evaluation. The case findings show that the notion of building, rather than transferring tacit knowledge is helpful in understanding the organizational processes used to bring new employees up to working skill levels, and suggest that similar processes and training methods for building tacit knowledge scripts can be used by other organizations to transform a new recruit to an experienced and valued employee. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html [article] Building script-based tacit knowledge in call centre trainees [texte imprimé] / Robert J. McQueen, Auteur ; Jihong Chen, Auteur . - 2011 . - pp. 240-255. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 240-255 Mots-clés : Tacit  knowledge  Knowledge  transfer  Knowledge  creation  Case  study  Culture Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : An exploratory case study on a technical support call centre in China is presented, which investigates a new paradigm that script-based tacit knowledge for action is built in the brains of learners, rather than transferred. Twelve techniques used by the case study organization to build tacit knowledge scripts in the minds of the trainees are discussed. It was found that one type of script-based tacit knowledge execution can be represented by a set of steps in action-taking that include awareness, attention, diagnosis, action alternative analysis, action taking, and outcome evaluation. The case findings show that the notion of building, rather than transferring tacit knowledge is helpful in understanding the organizational processes used to bring new employees up to working skill levels, and suggest that similar processes and training methods for building tacit knowledge scripts can be used by other organizations to transform a new recruit to an experienced and valued employee. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html

A conceptual model for managing incompatible impacts of organisational structures on awareness levels / Shahla Ghobadi in Knowledge management research and practice, Vol. 8 N° 3 (Septembre 2010) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 256-264 Titre : A conceptual model for managing incompatible impacts of organisational structures on awareness levels Type de document : texte imprimé Auteurs : Shahla Ghobadi, Auteur ; Farhad Daneshgar, Auteur Année de publication : 2011 Article en page(s) : pp. 256-264 Note générale : Management Langues : Anglais (eng) Mots-clés : Knowledge  sharing  Organisational  culture  Cooperation  Competition  Collaborative  business  process  Awareness Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Awareness levels of individuals about various aspects of the collaborative processes can be achieved by effective promotive interactions among them. Cultural structures are regarded as one of the major determinants of knowledge sharing patterns and awareness levels of individuals in collaborative contexts. Through an exploratory review of the literature, the present study points to the two rival organisational structures of cooperation and competition that coexist in any organisation in different intensities and mixtures. Finding a desirable mix of the above two structures is currently a challenging task and no explicit method exists for determining such an ideal mix. This study provides further theoretical insights into the analysis of incompatible impacts of several factors on the awareness levels of individuals in collaborative contexts. Drawn from the findings in the current body of literature, a conceptual model is developed. The proposed model relates cooperative and competitive structures, task dimensions, and group characteristics as potential factors that determine the awareness levels of individuals. The face validity of the proposed model is checked by employing an expert focus group. As a result, a number of enhancements and improvements to the model are proposed. Pragmatic aspects of the proposed model are then discussed and recommendations for future research are provided. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html [article] A conceptual model for managing incompatible impacts of organisational structures on awareness levels [texte imprimé] / Shahla Ghobadi, Auteur ; Farhad Daneshgar, Auteur . - 2011 . - pp. 256-264. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 256-264 Mots-clés : Knowledge  sharing  Organisational  culture  Cooperation  Competition  Collaborative  business  process  Awareness Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Awareness levels of individuals about various aspects of the collaborative processes can be achieved by effective promotive interactions among them. Cultural structures are regarded as one of the major determinants of knowledge sharing patterns and awareness levels of individuals in collaborative contexts. Through an exploratory review of the literature, the present study points to the two rival organisational structures of cooperation and competition that coexist in any organisation in different intensities and mixtures. Finding a desirable mix of the above two structures is currently a challenging task and no explicit method exists for determining such an ideal mix. This study provides further theoretical insights into the analysis of incompatible impacts of several factors on the awareness levels of individuals in collaborative contexts. Drawn from the findings in the current body of literature, a conceptual model is developed. The proposed model relates cooperative and competitive structures, task dimensions, and group characteristics as potential factors that determine the awareness levels of individuals. The face validity of the proposed model is checked by employing an expert focus group. As a result, a number of enhancements and improvements to the model are proposed. Pragmatic aspects of the proposed model are then discussed and recommendations for future research are provided. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html

Towards a typology of knowledge-intensive organizations / Joyline Makani in Knowledge management research and practice, Vol. 8 N° 3 (Septembre 2010) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 265-277 Titre : Towards a typology of knowledge-intensive organizations : Determinant factors Type de document : texte imprimé Auteurs : Joyline Makani, Auteur ; Sunny Marche, Auteur Année de publication : 2011 Article en page(s) : pp. 265-277 Note générale : Management Langues : Anglais (eng) Mots-clés : Knowledge  intensive  organizations  Knowledge  management  theory  Knowledge-based  organizations  Knowledge  management  practices Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Phrases such as ‘knowledge-intensive organizations’ (KIOs) and ‘knowledge-intensive firms’ (KIFs), have recently found common usage, describing the distinct activities and attributes of some organizations. But a review of the literature reveals a lack of consensus among scholars and practitioners on the definition of KIOs. What is also absent from the discussion is an agreement on the factors that differentiate KIOs from non-KIOs, and how those factors affect knowledge management (KM) theory and practice. The objective of this paper is to extend a typology of KIOs as a preliminary step to conducting research on these types of organizations. With the typology of KIOs presented in this paper, we hope to provide a basis of distinguishing these organizations from other organizations, and also to allow one to perform comparative organizational analysis. The typology will also help researchers identify which of the organizations are knowledge-intense, and the nature of their knowledge-intensity, so that they help these organizations in designing appropriate KM tools. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html [article] Towards a typology of knowledge-intensive organizations : Determinant factors [texte imprimé] / Joyline Makani, Auteur ; Sunny Marche, Auteur . - 2011 . - pp. 265-277. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 8 N° 3 (Septembre 2010) . - pp. 265-277 Mots-clés : Knowledge  intensive  organizations  Knowledge  management  theory  Knowledge-based  organizations  Knowledge  management  practices Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Phrases such as ‘knowledge-intensive organizations’ (KIOs) and ‘knowledge-intensive firms’ (KIFs), have recently found common usage, describing the distinct activities and attributes of some organizations. But a review of the literature reveals a lack of consensus among scholars and practitioners on the definition of KIOs. What is also absent from the discussion is an agreement on the factors that differentiate KIOs from non-KIOs, and how those factors affect knowledge management (KM) theory and practice. The objective of this paper is to extend a typology of KIOs as a preliminary step to conducting research on these types of organizations. With the typology of KIOs presented in this paper, we hope to provide a basis of distinguishing these organizations from other organizations, and also to allow one to perform comparative organizational analysis. The typology will also help researchers identify which of the organizations are knowledge-intense, and the nature of their knowledge-intensity, so that they help these organizations in designing appropriate KM tools. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n3/index.html

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