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Knowledge management research and practice |
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Ajouter le résultat dans votre panierKnowledge codification in audit and consulting firms / Corinne Janicot in Knowledge management research and practice, Vol. 10 N° 1 (Mars 2012)
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 4-15
Titre : Knowledge codification in audit and consulting firms : A conceptual and empirical approach Type de document : texte imprimé Auteurs : Corinne Janicot, Auteur ; Sophie Mignon, Auteur Année de publication : 2012 Article en page(s) : pp. 4-15 Note générale : Management Langues : Anglais (eng) Mots-clés : Knowledge codification Integrative technology Interactive technology Value Résumé : Although knowledge codification makes it possible to exchange and disseminate knowledge throughout the organization and reduce access time, enhancing the quality of engagements and relationships with clients remains problematic. We propose a model for knowledge codification built on the concepts of the service's time value and cognitive value, assessed with the aid of integrative Information Technology (network of knowledge bases) and interactive Information Technology (shared workspaces). This model, applied to a case study concerning an audit and consulting firm that has embarked on a knowledge codification strategy, shows a significant improvement in the service's time value and a significant partial improvement in the service's cognitive value. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html [article] Knowledge codification in audit and consulting firms : A conceptual and empirical approach [texte imprimé] / Corinne Janicot, Auteur ; Sophie Mignon, Auteur . - 2012 . - pp. 4-15.
Management
Langues : Anglais (eng)
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 4-15
Mots-clés : Knowledge codification Integrative technology Interactive technology Value Résumé : Although knowledge codification makes it possible to exchange and disseminate knowledge throughout the organization and reduce access time, enhancing the quality of engagements and relationships with clients remains problematic. We propose a model for knowledge codification built on the concepts of the service's time value and cognitive value, assessed with the aid of integrative Information Technology (network of knowledge bases) and interactive Information Technology (shared workspaces). This model, applied to a case study concerning an audit and consulting firm that has embarked on a knowledge codification strategy, shows a significant improvement in the service's time value and a significant partial improvement in the service's cognitive value. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 16-26
Titre : Trust in knowledge exchanges between service providers and clients : A multiple case study of KIBS Type de document : texte imprimé Auteurs : Enrico Scarso, Auteur ; Ettore Bolisani, Auteur Année de publication : 2012 Article en page(s) : pp. 16-26 Note générale : Management Langues : Anglais (eng) Mots-clés : KIBS Trust Knowledge exchanges Computer services Case study Résumé : For some sectors, the management of client–provider knowledge exchanges is the core element of the business. This is especially the case for knowledge-intensive business services (KIBS) whose delivery entails intensive supplier–client cognitive interactions: KIBS firms supply clients with precious elements of technical and applicative knowledge, while clients give KIBS companies the knowledge items needed for designing a successful solution. Although trust has proved to be an essential ingredient of knowledge exchanges, empirical studies about its role are still scarce, especially as regards KIBS. The paper contributes to this topic by discussing the results of a multiple case study of computer services. Particularly, it (a) offers a knowledge-oriented description of client–provider interactions; (b) investigates the main mechanisms that govern such interactions; (c) analyses the role played by trust as antecedent and consequence of the interaction; (d) discusses the issue of development of trustworthy interactions between KIBS and clients. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html [article] Trust in knowledge exchanges between service providers and clients : A multiple case study of KIBS [texte imprimé] / Enrico Scarso, Auteur ; Ettore Bolisani, Auteur . - 2012 . - pp. 16-26.
Management
Langues : Anglais (eng)
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 16-26
Mots-clés : KIBS Trust Knowledge exchanges Computer services Case study Résumé : For some sectors, the management of client–provider knowledge exchanges is the core element of the business. This is especially the case for knowledge-intensive business services (KIBS) whose delivery entails intensive supplier–client cognitive interactions: KIBS firms supply clients with precious elements of technical and applicative knowledge, while clients give KIBS companies the knowledge items needed for designing a successful solution. Although trust has proved to be an essential ingredient of knowledge exchanges, empirical studies about its role are still scarce, especially as regards KIBS. The paper contributes to this topic by discussing the results of a multiple case study of computer services. Particularly, it (a) offers a knowledge-oriented description of client–provider interactions; (b) investigates the main mechanisms that govern such interactions; (c) analyses the role played by trust as antecedent and consequence of the interaction; (d) discusses the issue of development of trustworthy interactions between KIBS and clients. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 27-40
Titre : Managing knowledge within networked innovation Type de document : texte imprimé Auteurs : Katri Valkokari, Auteur ; Jaakko Paasi, Auteur ; Tuija Rantala, Auteur Année de publication : 2012 Article en page(s) : pp. 27-40 Note générale : Management Langues : Anglais (eng) Mots-clés : Networks Collaboration Inter-organizational Innovation Knowledge creation Knowledge transaction Résumé : The purpose of this paper is to research firms’ knowledge management practices within the context of networked innovation between multiple actors. The analysis is based on case research carried out with six companies. Based on earlier literature and the theoretical framework of the paper, two models of networked innovation can be distinguished according to knowledge management needs: networks focusing on the transaction of explicit knowledge and intellectual property, and networks focusing on the co-creation of new knowledge and business opportunities. The paper argues that a strategic approach to knowledge management is a key element of success within networked innovation, both in the theory and in the practices of firms. In that way, firms are able to manage knowledge within networked innovation when they understand their partners’ business models and strategic intents, for example their motivation to collaborate. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html [article] Managing knowledge within networked innovation [texte imprimé] / Katri Valkokari, Auteur ; Jaakko Paasi, Auteur ; Tuija Rantala, Auteur . - 2012 . - pp. 27-40.
Management
Langues : Anglais (eng)
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 27-40
Mots-clés : Networks Collaboration Inter-organizational Innovation Knowledge creation Knowledge transaction Résumé : The purpose of this paper is to research firms’ knowledge management practices within the context of networked innovation between multiple actors. The analysis is based on case research carried out with six companies. Based on earlier literature and the theoretical framework of the paper, two models of networked innovation can be distinguished according to knowledge management needs: networks focusing on the transaction of explicit knowledge and intellectual property, and networks focusing on the co-creation of new knowledge and business opportunities. The paper argues that a strategic approach to knowledge management is a key element of success within networked innovation, both in the theory and in the practices of firms. In that way, firms are able to manage knowledge within networked innovation when they understand their partners’ business models and strategic intents, for example their motivation to collaborate. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 41-54
Titre : Determinants of participation in an Inuit online community of practice Type de document : texte imprimé Auteurs : Candyce Hamel, Auteur ; Morad Benyoucef, Auteur ; Craig Kuziemsky, Auteur Année de publication : 2012 Article en page(s) : pp. 41-54 Note générale : Management Langues : Anglais (eng) Mots-clés : Online community of practice Knowledge sharing Inuit culture Web 2.0 Résumé : An online community of practice (OCoP) is an important tool for managing and disseminating knowledge within a community. Unfortunately, research shows that OCoPs are often unsuccessful due to lack of participation by members of the community. This paper describes a preliminary investigation of the determinants that impact participation in an OCoP within an Inuit community. An open-ended interview questionnaire was developed and members of the Inuit community were interviewed. Our results show lack of time as the main barrier to participation. Our study also reveals an interest by many members of the Inuit community in being involved in the development of the OCoP. The Inuit have a strong culture built on knowledge sharing, and this allows for open conversations and greater trust within the community. In a culture built and sustained by knowledge sharing, we strongly believe that an OCoP can be a valuable tool, provided the right steps are taken to facilitate and encourage participation. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html [article] Determinants of participation in an Inuit online community of practice [texte imprimé] / Candyce Hamel, Auteur ; Morad Benyoucef, Auteur ; Craig Kuziemsky, Auteur . - 2012 . - pp. 41-54.
Management
Langues : Anglais (eng)
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 41-54
Mots-clés : Online community of practice Knowledge sharing Inuit culture Web 2.0 Résumé : An online community of practice (OCoP) is an important tool for managing and disseminating knowledge within a community. Unfortunately, research shows that OCoPs are often unsuccessful due to lack of participation by members of the community. This paper describes a preliminary investigation of the determinants that impact participation in an OCoP within an Inuit community. An open-ended interview questionnaire was developed and members of the Inuit community were interviewed. Our results show lack of time as the main barrier to participation. Our study also reveals an interest by many members of the Inuit community in being involved in the development of the OCoP. The Inuit have a strong culture built on knowledge sharing, and this allows for open conversations and greater trust within the community. In a culture built and sustained by knowledge sharing, we strongly believe that an OCoP can be a valuable tool, provided the right steps are taken to facilitate and encourage participation. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 55-63
Titre : Open space as a knowledge metaphor and a knowledge sharing intervention Type de document : texte imprimé Auteurs : Tiit Elenurm, Auteur Année de publication : 2012 Article en page(s) : pp. 55-63 Note générale : Management Langues : Anglais (eng) Mots-clés : Knowledge metaphor Open space Knowledge sharing Knowledge communities Intervention Résumé : This paper addresses the role of knowledge metaphors in knowledge sharing interventions. Open space can be treated as a specific technology for blending knowledge sources and as a broader knowledge metaphor that focuses on self-regulating knowledge processes. The paper outlines the experience of applying the open space technology in a large-scale civic society initiative, ‘My Estonia’, in 2009 and 2010. The study reveals contradictions between different meanings of open space in the knowledge sharing context. The validity of the mapping of the open space metaphor depends on the adjustment of the open space technology to the composition of the team. It can be increased by the freedom to initiate new think tanks in different locations, and thus link mental and physical open space activities. Encouraging mobility of participants and continuing think tank activities by applying virtual communication tools reflects a broader interpretation of the open space metaphor. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html [article] Open space as a knowledge metaphor and a knowledge sharing intervention [texte imprimé] / Tiit Elenurm, Auteur . - 2012 . - pp. 55-63.
Management
Langues : Anglais (eng)
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 55-63
Mots-clés : Knowledge metaphor Open space Knowledge sharing Knowledge communities Intervention Résumé : This paper addresses the role of knowledge metaphors in knowledge sharing interventions. Open space can be treated as a specific technology for blending knowledge sources and as a broader knowledge metaphor that focuses on self-regulating knowledge processes. The paper outlines the experience of applying the open space technology in a large-scale civic society initiative, ‘My Estonia’, in 2009 and 2010. The study reveals contradictions between different meanings of open space in the knowledge sharing context. The validity of the mapping of the open space metaphor depends on the adjustment of the open space technology to the composition of the team. It can be increased by the freedom to initiate new think tanks in different locations, and thus link mental and physical open space activities. Encouraging mobility of participants and continuing think tank activities by applying virtual communication tools reflects a broader interpretation of the open space metaphor. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 64-78
Titre : Training on the project : A quantifying approach to competence development Type de document : texte imprimé Auteurs : Christian Stummer, Auteur ; Walter J. Gutjahr, Auteur ; Michaela Denk, Auteur Année de publication : 2012 Article en page(s) : pp. 64-78 Note générale : Management Langues : Anglais (eng) Mots-clés : Decision support Knowledge management practice Knowledge utilisation Measurement Case study Résumé : In the project ‘Competence-Driven Project Portfolio Analysis’ (CDPPA), an integrated system for supporting R&D project selection, staff assignment and activity scheduling with special consideration of the strategic development of competencies has been designed and implemented prototypically. The system has been field-tested at the Electronic Commerce Competence Center (EC3), a public–private partnership R&D enterprise. Experiences from this trial application are summarised and discussed, particularly concerning data collection and competence measurement, the benefits and limits of the chosen multi-criteria decision analysis approach, the evaluation of introduced changes to the decision-making processes, and the transparency of the formal planning model and its components. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html [article] Training on the project : A quantifying approach to competence development [texte imprimé] / Christian Stummer, Auteur ; Walter J. Gutjahr, Auteur ; Michaela Denk, Auteur . - 2012 . - pp. 64-78.
Management
Langues : Anglais (eng)
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 64-78
Mots-clés : Decision support Knowledge management practice Knowledge utilisation Measurement Case study Résumé : In the project ‘Competence-Driven Project Portfolio Analysis’ (CDPPA), an integrated system for supporting R&D project selection, staff assignment and activity scheduling with special consideration of the strategic development of competencies has been designed and implemented prototypically. The system has been field-tested at the Electronic Commerce Competence Center (EC3), a public–private partnership R&D enterprise. Experiences from this trial application are summarised and discussed, particularly concerning data collection and competence measurement, the benefits and limits of the chosen multi-criteria decision analysis approach, the evaluation of introduced changes to the decision-making processes, and the transparency of the formal planning model and its components. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 79-88
Titre : The design and evaluation of EKE, a semi-automated email knowledge extraction tool Type de document : texte imprimé Auteurs : Sara Tedmori, Auteur ; Thomas W. Jackson, Auteur Année de publication : 2012 Article en page(s) : pp. 79-88 Note générale : Management Langues : Anglais (eng) Mots-clés : Knowledge and information Knowledge management tools Knowledge management system Résumé : This paper presents an approach to locating experts within organisations through the use of the indispensable communication medium and source of information, email. The approach was realised through the email expert locator architecture developed by the authors, which uses email content in the modelling of individuals’ expertise profiles. The approach has been applied to a real-world application, EKE, and evaluated using focus group sessions and system trials. In this work, the authors report the findings obtained from the focus groups sessions. The aim of the sessions was to obtain information about the participants’ perceptions, opinions, underlying attitudes, and recommendations with regard to the notion of exploiting email content for expertise profiling. The paper provides a review of the various approaches to expertise location that have been developed and highlights the end-users’ perspectives on the usability and functionality of EKE and the socio-ethical challenges raised by its adoption from an industrial perspective. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html [article] The design and evaluation of EKE, a semi-automated email knowledge extraction tool [texte imprimé] / Sara Tedmori, Auteur ; Thomas W. Jackson, Auteur . - 2012 . - pp. 79-88.
Management
Langues : Anglais (eng)
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 79-88
Mots-clés : Knowledge and information Knowledge management tools Knowledge management system Résumé : This paper presents an approach to locating experts within organisations through the use of the indispensable communication medium and source of information, email. The approach was realised through the email expert locator architecture developed by the authors, which uses email content in the modelling of individuals’ expertise profiles. The approach has been applied to a real-world application, EKE, and evaluated using focus group sessions and system trials. In this work, the authors report the findings obtained from the focus groups sessions. The aim of the sessions was to obtain information about the participants’ perceptions, opinions, underlying attitudes, and recommendations with regard to the notion of exploiting email content for expertise profiling. The paper provides a review of the various approaches to expertise location that have been developed and highlights the end-users’ perspectives on the usability and functionality of EKE and the socio-ethical challenges raised by its adoption from an industrial perspective. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 89-98
Titre : Knowledge management culture, strategy and process in Malaysian firms Type de document : texte imprimé Auteurs : Ronel Erwee, Auteur ; Barbara Skadiang, Auteur ; Banjo Roxas, Auteur Année de publication : 2012 Article en page(s) : pp. 89-98 Note générale : Management Langues : Anglais (eng) Mots-clés : Knowledge management strategy Knowledge management system Knowledge management practice Knowledge sharing Measurement Résumé : Malaysia is one of the leading countries in Asia that are at the forefront in the development of a knowledge-based economy (KBE). The Malaysian government has been making substantial investments in both physical and technological infrastructure to facilitate knowledge-intensive economic activities. Foreign and local firms in Malaysia are encouraged to take advantage of the opportunities brought by the emerging KBE. However, little is known as to how firms in Malaysia respond to this new trajectory of economic development. In particular, there is paucity in the literature as to how Malaysian firms manage knowledge in their organizations as they strive to achieve sustainable competitive performance. Little is known as to how and why firms in Malaysia develop and manage their intangible and knowledge-based resources as they operate and respond to the modern knowledge-based competitive economic arena. This paper examines a type of organizational culture that supports and promotes knowledge management (KM) within firms in Malaysia. The paper argues that KM-oriented culture shapes the overall KM strategy of firms, which consequently shapes the organizational process required to manage the firm's knowledge-based resources. The study uses survey data from a sample of 153 firms from Malaysia. Structural equation modelling was used to develop and test the measurement model of KM-oriented culture, KM strategy and KM process of the sample firms, as well as the structural model of their hypothesized relationships. The results show that firms with high level of KM-oriented culture demonstrated well-defined KM strategies. Firms that implemented well-defined KM strategies also reported that they have better KM processes in place. Building a KM-oriented culture within the organization is a pre-requisite to the implementation of any KM systems in Malaysian firms. Successful implementation of KM strategies, processes and the supporting technological infrastructure depends on whether organizational members consider KM as a norm within the firm. The study's focus on the linkages between KM-oriented culture, strategy and process in the context of Malaysian firms contributes to a more nuanced understanding of KM among firms in the Asian context in general, and in the Malaysian context in particular. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html [article] Knowledge management culture, strategy and process in Malaysian firms [texte imprimé] / Ronel Erwee, Auteur ; Barbara Skadiang, Auteur ; Banjo Roxas, Auteur . - 2012 . - pp. 89-98.
Management
Langues : Anglais (eng)
in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 89-98
Mots-clés : Knowledge management strategy Knowledge management system Knowledge management practice Knowledge sharing Measurement Résumé : Malaysia is one of the leading countries in Asia that are at the forefront in the development of a knowledge-based economy (KBE). The Malaysian government has been making substantial investments in both physical and technological infrastructure to facilitate knowledge-intensive economic activities. Foreign and local firms in Malaysia are encouraged to take advantage of the opportunities brought by the emerging KBE. However, little is known as to how firms in Malaysia respond to this new trajectory of economic development. In particular, there is paucity in the literature as to how Malaysian firms manage knowledge in their organizations as they strive to achieve sustainable competitive performance. Little is known as to how and why firms in Malaysia develop and manage their intangible and knowledge-based resources as they operate and respond to the modern knowledge-based competitive economic arena. This paper examines a type of organizational culture that supports and promotes knowledge management (KM) within firms in Malaysia. The paper argues that KM-oriented culture shapes the overall KM strategy of firms, which consequently shapes the organizational process required to manage the firm's knowledge-based resources. The study uses survey data from a sample of 153 firms from Malaysia. Structural equation modelling was used to develop and test the measurement model of KM-oriented culture, KM strategy and KM process of the sample firms, as well as the structural model of their hypothesized relationships. The results show that firms with high level of KM-oriented culture demonstrated well-defined KM strategies. Firms that implemented well-defined KM strategies also reported that they have better KM processes in place. Building a KM-oriented culture within the organization is a pre-requisite to the implementation of any KM systems in Malaysian firms. Successful implementation of KM strategies, processes and the supporting technological infrastructure depends on whether organizational members consider KM as a norm within the firm. The study's focus on the linkages between KM-oriented culture, strategy and process in the context of Malaysian firms contributes to a more nuanced understanding of KM among firms in the Asian context in general, and in the Malaysian context in particular. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html
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