Spare parts logistics and installed base information / Jalil, M. N. in Journal of the operational research society (JORS), Vol. 62 N° 3 Special issue (Mars 2011)  

Public ISBD [article]  inJournal of the operational research society (JORS) > Vol. 62 N° 3 Special issue (Mars 2011) . - pp. 442–457 Titre : Spare parts logistics and installed base information Type de document : texte imprimé Auteurs : Jalil, M. N., Auteur ; Zuidwijk, R. A., Auteur ; Fleischmann, M., Auteur Année de publication : 2011 Article en page(s) : pp. 442–457 Note générale : Recherche opérationnelle Langues : Anglais (eng) Mots-clés : Value of information Installed base Information quality Forecasting Spare parts logistics planning Practice OR Index. décimale : 001.424 Résumé : Many of the challenges in spare parts logistics emerge due to the combination of large service networks, and sporadic/slow-moving demand. Customer heterogeneity and stringent service deadlines entail further challenges. Meanwhile, high revenue rates in service operations motivate companies to invest and optimize the service logistics function. An important aspect of the spare parts logistics function is its ability to support customer-specific requirements with respect to service deadlines. To support customer specific operations, many companies are actively maintaining and utilizing installed base data during forecasting, planning and execution stages. In this paper, we highlight the potential economic value of installed base data for spare parts logistics. We also discuss various data quality issues that are associated with the use of installed base data and show that planning performance depends on the quality dimensions. DEWEY : 001.424 ISSN : 0160-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v62/n3/abs/jors201038a.html [article] Spare parts logistics and installed base information [texte imprimé] / Jalil, M. N., Auteur ; Zuidwijk, R. A., Auteur ; Fleischmann, M., Auteur . - 2011 . - pp. 442–457. Recherche opérationnelle Langues : Anglais (eng) in Journal of the operational research society (JORS) > Vol. 62 N° 3 Special issue (Mars 2011) . - pp. 442–457 Mots-clés : Value of information Installed base Information quality Forecasting Spare parts logistics planning Practice OR Index. décimale : 001.424 Résumé : Many of the challenges in spare parts logistics emerge due to the combination of large service networks, and sporadic/slow-moving demand. Customer heterogeneity and stringent service deadlines entail further challenges. Meanwhile, high revenue rates in service operations motivate companies to invest and optimize the service logistics function. An important aspect of the spare parts logistics function is its ability to support customer-specific requirements with respect to service deadlines. To support customer specific operations, many companies are actively maintaining and utilizing installed base data during forecasting, planning and execution stages. In this paper, we highlight the potential economic value of installed base data for spare parts logistics. We also discuss various data quality issues that are associated with the use of installed base data and show that planning performance depends on the quality dimensions. DEWEY : 001.424 ISSN : 0160-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v62/n3/abs/jors201038a.html

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