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Knowledge markets in firms: knowledge sharing with trust and signalling / Zuopeng Zhang in Knowledge management research and practice, Vol. 8 N° 4 (Décembre 2010) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 8 N° 4 (Décembre 2010) . - pp. 322 - 339 Titre : Knowledge markets in firms: knowledge sharing with trust and signalling Type de document : texte imprimé Auteurs : Zuopeng Zhang, Auteur ; Shankar Sundaresan, Auteur Année de publication : 2011 Article en page(s) : pp. 322 - 339 Note générale : Management Langues : Anglais (eng) Mots-clés : Knowledge  market  Knowledge  sharing  Incentives  Signal  Trust  Information  technology Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Knowledge sharing and learning are critically important to the success of knowledge management. In this research, we study the design of incentive rewards to facilitate knowledge transfer utilizing an internal knowledge market within organizations. The internal knowledge market is modelled as a marketplace where knowledge providers can send signals about their knowledge and learners may voluntarily acquire the knowledge based on the signals. Three types of knowledge recipients are differentiated with respect to their signalling threshold functions: knowledge connoisseur, knowledge public, and knowledge dilettante. In addition, a knowledge recipient may be either humble or arrogant, with different propensities for learning characterized by different learning inhibition cost functions. For different knowledge recipients, we study the knowledge providers’ best signalling strategies and the firm's optimal design of reward structures. Knowledge providers will adopt different signalling strategies if they lack the necessary trust that knowledge recipients will accurately report their learning. We analyse how the firm can offer learning rewards and employ IT support to improve the trust so as to increase knowledge transfer. This research provides valuable insights for practitioners to manage an internal knowledge market. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n4/abs/kmrp201022a.html [article] Knowledge markets in firms: knowledge sharing with trust and signalling [texte imprimé] / Zuopeng Zhang, Auteur ; Shankar Sundaresan, Auteur . - 2011 . - pp. 322 - 339. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 8 N° 4 (Décembre 2010) . - pp. 322 - 339 Mots-clés : Knowledge  market  Knowledge  sharing  Incentives  Signal  Trust  Information  technology Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Knowledge sharing and learning are critically important to the success of knowledge management. In this research, we study the design of incentive rewards to facilitate knowledge transfer utilizing an internal knowledge market within organizations. The internal knowledge market is modelled as a marketplace where knowledge providers can send signals about their knowledge and learners may voluntarily acquire the knowledge based on the signals. Three types of knowledge recipients are differentiated with respect to their signalling threshold functions: knowledge connoisseur, knowledge public, and knowledge dilettante. In addition, a knowledge recipient may be either humble or arrogant, with different propensities for learning characterized by different learning inhibition cost functions. For different knowledge recipients, we study the knowledge providers’ best signalling strategies and the firm's optimal design of reward structures. Knowledge providers will adopt different signalling strategies if they lack the necessary trust that knowledge recipients will accurately report their learning. We analyse how the firm can offer learning rewards and employ IT support to improve the trust so as to increase knowledge transfer. This research provides valuable insights for practitioners to manage an internal knowledge market. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n4/abs/kmrp201022a.html