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The success of expert recommending services and the part played by organizational context / Claudio Vitari in Knowledge management research and practice, Vol. 9 N° 2 (Juin 2011) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 9 N° 2 (Juin 2011) . - pp. 151 - 171 Titre : The success of expert recommending services and the part played by organizational context Type de document : texte imprimé Auteurs : Claudio Vitari, Auteur Année de publication : 2011 Article en page(s) : pp. 151 - 171 Note générale : Management Langues : Anglais (eng) Mots-clés : Information  systems  Knowledge  management  Success  Knowledge  sourcing  Awareness  Expert  recommending  services Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Knowledge Management (KM) practice includes services designed to reduce the difficulty of sourcing knowledge, that is, getting the right knowledge to the right people at the right time. The phenomenon addressed in the study reported in this paper is a specific type of KM service – the Expert Recommending Service (ERS) – which contributes to achieving the difficult objective of getting the right expert to the right people at the right time. The findings of the study identify the dimensions of ERS success in different organizational contexts and the organizational characteristics that influence ERS success. Research contributions of the study are therefore two-fold. On the one hand, our results show that, among all the organizational characteristics, being aware of others, and specifically of others’ knowledge domains, influences ERS success. On the other hand, our results suggest that ERS success can be significantly measured by employing the following dimensions: Quality, Use, Satisfaction, Individual Net Benefit, and Organizational Net Benefit. We also propose a set of recommendations for practitioners to help improve the success of their ERS, taking into account the informal expert recommending processes, improving the accessibility of all personnel to knowledge about their colleagues and considering the organizational characteristics, in particular awareness, before launching new ERS. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v9/n2/abs/kmrp20116a.html [article] The success of expert recommending services and the part played by organizational context [texte imprimé] / Claudio Vitari, Auteur . - 2011 . - pp. 151 - 171. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 9 N° 2 (Juin 2011) . - pp. 151 - 171 Mots-clés : Information  systems  Knowledge  management  Success  Knowledge  sourcing  Awareness  Expert  recommending  services Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Knowledge Management (KM) practice includes services designed to reduce the difficulty of sourcing knowledge, that is, getting the right knowledge to the right people at the right time. The phenomenon addressed in the study reported in this paper is a specific type of KM service – the Expert Recommending Service (ERS) – which contributes to achieving the difficult objective of getting the right expert to the right people at the right time. The findings of the study identify the dimensions of ERS success in different organizational contexts and the organizational characteristics that influence ERS success. Research contributions of the study are therefore two-fold. On the one hand, our results show that, among all the organizational characteristics, being aware of others, and specifically of others’ knowledge domains, influences ERS success. On the other hand, our results suggest that ERS success can be significantly measured by employing the following dimensions: Quality, Use, Satisfaction, Individual Net Benefit, and Organizational Net Benefit. We also propose a set of recommendations for practitioners to help improve the success of their ERS, taking into account the informal expert recommending processes, improving the accessibility of all personnel to knowledge about their colleagues and considering the organizational characteristics, in particular awareness, before launching new ERS. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v9/n2/abs/kmrp20116a.html