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Facilitated modelling in strategy development: measuring the impact on communication, consensus and commitment / Rouwette, E. A. J. A. in Journal of the operational research society (JORS), Vol. 62 N° 5 special issue (Mai 2011) 

Public ISBD [article]  in Journal of the operational research society (JORS) > Vol. 62 N° 5 special issue (Mai 2011) . - pp. 879–887 Titre : Facilitated modelling in strategy development: measuring the impact on communication, consensus and commitment Type de document : texte imprimé Auteurs : Rouwette, E. A. J. A., Auteur Année de publication : 2011 Article en page(s) : pp. 879–887 Note générale : Recherche opérationnelle Langues : Anglais (eng) Mots-clés : Problem  structuring  methods  Facilitation  System  dynamics  Evaluation Index. décimale : 001.424 Résumé : Facilitated modelling is used in supporting the resolution of strategic issues mainly because it is expected to improve communication between decision makers, foster consensus and create commitment. Researchers in both the strategy and facilitated modelling fields call for more systematic research on how strategy development works in practice and how outcomes are created. In this paper, three facilitated modelling cases on strategic issues are studied using both written questionnaires, developed in the strategy and decision support fields, and semi-structured interviews. Results of both measurement approaches are compared to determine (a) to what extent outcomes in participants’ own terms are similar to concepts in the questionnaire and (b) whether changes measured by both methods are similar. Interview results are used to assess (c) which elements of the intervention contribute to outcomes. Findings suggest that questionnaires offer clear benefits as standardized measurement of facilitated modelling outcomes. DEWEY : 001.424 ISSN : 0160-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v62/n5/abs/jors201078a.html [article] Facilitated modelling in strategy development: measuring the impact on communication, consensus and commitment [texte imprimé] / Rouwette, E. A. J. A., Auteur . - 2011 . - pp. 879–887. Recherche opérationnelle Langues : Anglais (eng) in Journal of the operational research society (JORS) > Vol. 62 N° 5 special issue (Mai 2011) . - pp. 879–887 Mots-clés : Problem  structuring  methods  Facilitation  System  dynamics  Evaluation Index. décimale : 001.424 Résumé : Facilitated modelling is used in supporting the resolution of strategic issues mainly because it is expected to improve communication between decision makers, foster consensus and create commitment. Researchers in both the strategy and facilitated modelling fields call for more systematic research on how strategy development works in practice and how outcomes are created. In this paper, three facilitated modelling cases on strategic issues are studied using both written questionnaires, developed in the strategy and decision support fields, and semi-structured interviews. Results of both measurement approaches are compared to determine (a) to what extent outcomes in participants’ own terms are similar to concepts in the questionnaire and (b) whether changes measured by both methods are similar. Interview results are used to assess (c) which elements of the intervention contribute to outcomes. Findings suggest that questionnaires offer clear benefits as standardized measurement of facilitated modelling outcomes. DEWEY : 001.424 ISSN : 0160-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v62/n5/abs/jors201078a.html