Documents disponibles écrits par cet auteur

Determinants and outcomes of internet banking adoption / Mei Xue in Management science, Vol. 57 N° 2 (Février 2011) 

Public ISBD [article]  in Management science > Vol. 57 N° 2 (Février 2011) . - pp. 291-307 Titre : Determinants and outcomes of internet banking adoption Type de document : texte imprimé Auteurs : Mei Xue, Auteur ; Lorin M. Hitt, Auteur ; Pei-yu Chen, Auteur Année de publication : 2011 Article en page(s) : pp. 291-307 Note générale : Management Langues : Anglais (eng) Mots-clés : Internet  banking  adoption  Customer  efficiency  Network  effects Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : This paper examines the drivers of adoption of Internet banking and the linkages among adoption drivers and outcomes (product acquisition, service activity, profitability, loyalty). We relate Internet banking adoption to customer demand for banking services, the availability of alternative channels, customers' efficiency in service coproduction ("customer efficiency"), and local Internet banking penetration. We find that customers who have greater transaction demand and higher efficiency, and reside in areas with a greater density of online banking adopters, are faster to adopt online banking after controlling for time, regional, and individual characteristics. Consistent with prior work, we find that customers significantly increase their banking activity, acquire more products, and perform more transactions. These changes in behavior are not associated with short-run increases in customer profitability, but customers who adopt online banking have a lower propensity to leave the bank. Building on these observations we also find that the adoption drivers are linked to the postadoption changes in behavior or profitability. Customers who live in areas with a high branch density or high Internet banking penetration increase their product acquisition and transaction activity more than Internet banking adopters in other regions. Efficient customers and those with high service demand show greater postadoption profitability. DEWEY : 658 ISSN : 0025-1909 En ligne : http://mansci.journal.informs.org/cgi/content/abstract/57/2/291 [article] Determinants and outcomes of internet banking adoption [texte imprimé] / Mei Xue, Auteur ; Lorin M. Hitt, Auteur ; Pei-yu Chen, Auteur . - 2011 . - pp. 291-307. Management Langues : Anglais (eng) in Management science > Vol. 57 N° 2 (Février 2011) . - pp. 291-307 Mots-clés : Internet  banking  adoption  Customer  efficiency  Network  effects Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : This paper examines the drivers of adoption of Internet banking and the linkages among adoption drivers and outcomes (product acquisition, service activity, profitability, loyalty). We relate Internet banking adoption to customer demand for banking services, the availability of alternative channels, customers' efficiency in service coproduction ("customer efficiency"), and local Internet banking penetration. We find that customers who have greater transaction demand and higher efficiency, and reside in areas with a greater density of online banking adopters, are faster to adopt online banking after controlling for time, regional, and individual characteristics. Consistent with prior work, we find that customers significantly increase their banking activity, acquire more products, and perform more transactions. These changes in behavior are not associated with short-run increases in customer profitability, but customers who adopt online banking have a lower propensity to leave the bank. Building on these observations we also find that the adoption drivers are linked to the postadoption changes in behavior or profitability. Customers who live in areas with a high branch density or high Internet banking penetration increase their product acquisition and transaction activity more than Internet banking adopters in other regions. Efficient customers and those with high service demand show greater postadoption profitability. DEWEY : 658 ISSN : 0025-1909 En ligne : http://mansci.journal.informs.org/cgi/content/abstract/57/2/291

Information technology and trademarks / Guodong (Gordon) Gao in Management science, Vol. 58 N° 6 (Juin 2012) 

Public ISBD [article]  in Management science > Vol. 58 N° 6 (Juin 2012) . - pp.1211-1226 Titre : Information technology and trademarks : Implications for product variety Type de document : texte imprimé Auteurs : Guodong (Gordon) Gao, Auteur ; Lorin M. Hitt, Auteur Année de publication : 2012 Article en page(s) : pp.1211-1226 Note générale : Management Langues : Anglais (eng) Mots-clés : Business  value  of  IT  Trademark  Competitive  advantage  Product  variety Résumé : This paper examines the relationship between information technology (IT) and trademarks. Using an 11-year panel data set (1987–1997) of IT capital stock, trademark holdings, and other measures for 116 Fortune 1000 manufacturing firms, we find that IT contributes to higher trademark holdings. Further, we find evidence suggesting that firms with more IT capital tend to apply for more new trademarks and retire existing trademarks more quickly, leading to a shorter trademark life cycle. Because trademarks are mainly used by firms to communicate differences among similar products to the marketplace, these results suggest that the business value of IT can be realized in greater product variety. ISSN : 0025-1909 En ligne : http://mansci.journal.informs.org/content/58/6/1211.short [article] Information technology and trademarks : Implications for product variety [texte imprimé] / Guodong (Gordon) Gao, Auteur ; Lorin M. Hitt, Auteur . - 2012 . - pp.1211-1226. Management Langues : Anglais (eng) in Management science > Vol. 58 N° 6 (Juin 2012) . - pp.1211-1226 Mots-clés : Business  value  of  IT  Trademark  Competitive  advantage  Product  variety Résumé : This paper examines the relationship between information technology (IT) and trademarks. Using an 11-year panel data set (1987–1997) of IT capital stock, trademark holdings, and other measures for 116 Fortune 1000 manufacturing firms, we find that IT contributes to higher trademark holdings. Further, we find evidence suggesting that firms with more IT capital tend to apply for more new trademarks and retire existing trademarks more quickly, leading to a shorter trademark life cycle. Because trademarks are mainly used by firms to communicate differences among similar products to the marketplace, these results suggest that the business value of IT can be realized in greater product variety. ISSN : 0025-1909 En ligne : http://mansci.journal.informs.org/content/58/6/1211.short

Now it's personal / Prasanna Tambe in Management science, Vol. 58 N° 4 (Avril 2012) 

Public ISBD [article]  in Management science > Vol. 58 N° 4 (Avril 2012) . - pp. 678-695 Titre : Now it's personal : Offshoring and the shifting skill composition of the U.S. information technology workforce Type de document : texte imprimé Auteurs : Prasanna Tambe, Auteur ; Lorin M. Hitt, Auteur Année de publication : 2012 Article en page(s) : pp. 678-695 Note générale : Management Langues : Anglais (eng) Mots-clés : Information  systems  IT  policy  and  management  Management  of  IT  human  resources  Organizational  change  Outsourcing  Offshoring Résumé : We combine new information technology (IT) offshoring and IT workforce microdata to investigate how the use of IT offshore captive centers is affecting the skill composition of the U.S. onshore IT workforce. The analysis is based on the theory that occupations involving tasks that are “tradable,” such as tasks that require little personal communication or hands-on interaction with U.S.-based objects, are vulnerable to being moved offshore. Consistent with this theory, we find that firms that have offshore IT captive centers have 8% less of their onshore IT workforce involved in tradable occupations; those without offshore captive centers have increased the proportion of onshore employment in these same occupations by 3%. In addition, we find that hourly IT workers (e.g., IT contractors) are disproportionately employed in tradable jobs, and their onshore employment is 2%–3% lower in firms with offshore captive centers. These findings persist after considering different measures of employment composition, including controls for human capital, firm performance, domestic outsourcing, and whether firms choose to build or buy software. Instrumental variables and corroborating regressions suggest that our estimates are conservative—the magnitude of the effect generally rises after accounting for reverse causality and measurement error. DEWEY : 658 ISSN : 0025-1909 En ligne : http://mansci.journal.informs.org/content/58/4/678.abstract [article] Now it's personal : Offshoring and the shifting skill composition of the U.S. information technology workforce [texte imprimé] / Prasanna Tambe, Auteur ; Lorin M. Hitt, Auteur . - 2012 . - pp. 678-695. Management Langues : Anglais (eng) in Management science > Vol. 58 N° 4 (Avril 2012) . - pp. 678-695 Mots-clés : Information  systems  IT  policy  and  management  Management  of  IT  human  resources  Organizational  change  Outsourcing  Offshoring Résumé : We combine new information technology (IT) offshoring and IT workforce microdata to investigate how the use of IT offshore captive centers is affecting the skill composition of the U.S. onshore IT workforce. The analysis is based on the theory that occupations involving tasks that are “tradable,” such as tasks that require little personal communication or hands-on interaction with U.S.-based objects, are vulnerable to being moved offshore. Consistent with this theory, we find that firms that have offshore IT captive centers have 8% less of their onshore IT workforce involved in tradable occupations; those without offshore captive centers have increased the proportion of onshore employment in these same occupations by 3%. In addition, we find that hourly IT workers (e.g., IT contractors) are disproportionately employed in tradable jobs, and their onshore employment is 2%–3% lower in firms with offshore captive centers. These findings persist after considering different measures of employment composition, including controls for human capital, firm performance, domestic outsourcing, and whether firms choose to build or buy software. Instrumental variables and corroborating regressions suggest that our estimates are conservative—the magnitude of the effect generally rises after accounting for reverse causality and measurement error. DEWEY : 658 ISSN : 0025-1909 En ligne : http://mansci.journal.informs.org/content/58/4/678.abstract

The extroverted firm / Prasanna Tambe in Management science, Vol. 58 N° 5 (Mai 2012) 

Public ISBD [article]  in Management science > Vol. 58 N° 5 (Mai 2012) . - pp. 843-859 Titre : The extroverted firm : How external information practices affect innovation and productivity Type de document : texte imprimé Auteurs : Prasanna Tambe, Auteur ; Lorin M. Hitt, Auteur ; Erik Brynjolfsson, Auteur Année de publication : 2012 Article en page(s) : pp. 843-859 Note générale : Management Langues : Anglais (eng) Mots-clés : Information  technology  Productivity  Organizational  practices  External  focus  Complementarities  High-performance  work  practices  Product  development  High-tech  clusters Résumé : We gather detailed data on organizational practices and information technology (IT) use at 253 firms to examine the hypothesis that external focus—the ability of a firm to detect and therefore respond to changes in its external operating environment—increases returns to IT, especially when combined with decentralized decision making. First, using survey-based measures, we find that external focus is correlated with both organizational decentralization, and IT investment. Second, we find that a cluster of practices including external focus, decentralization, and IT is associated with improved product innovation capabilities. Third, we develop and test a three-way complementarities model that indicates that the combination of external focus, decentralization, and IT is associated with significantly higher productivity in our sample. We also introduce a new set of instrumental variables representing barriers to IT-related organizational change and find that our results are robust when we account for the potential endogeneity of organizational investments. Our results may help explain why firms that operate in information-rich environments such as high-technology clusters or areas with high worker mobility have experienced especially high returns to IT investment and suggest a set of practices that some managers may be able to use to increase their returns from IT investments. DEWEY : 658 ISSN : 0025-1909 En ligne : http://mansci.journal.informs.org/content/58/5/843.abstract [article] The extroverted firm : How external information practices affect innovation and productivity [texte imprimé] / Prasanna Tambe, Auteur ; Lorin M. Hitt, Auteur ; Erik Brynjolfsson, Auteur . - 2012 . - pp. 843-859. Management Langues : Anglais (eng) in Management science > Vol. 58 N° 5 (Mai 2012) . - pp. 843-859 Mots-clés : Information  technology  Productivity  Organizational  practices  External  focus  Complementarities  High-performance  work  practices  Product  development  High-tech  clusters Résumé : We gather detailed data on organizational practices and information technology (IT) use at 253 firms to examine the hypothesis that external focus—the ability of a firm to detect and therefore respond to changes in its external operating environment—increases returns to IT, especially when combined with decentralized decision making. First, using survey-based measures, we find that external focus is correlated with both organizational decentralization, and IT investment. Second, we find that a cluster of practices including external focus, decentralization, and IT is associated with improved product innovation capabilities. Third, we develop and test a three-way complementarities model that indicates that the combination of external focus, decentralization, and IT is associated with significantly higher productivity in our sample. We also introduce a new set of instrumental variables representing barriers to IT-related organizational change and find that our results are robust when we account for the potential endogeneity of organizational investments. Our results may help explain why firms that operate in information-rich environments such as high-technology clusters or areas with high worker mobility have experienced especially high returns to IT investment and suggest a set of practices that some managers may be able to use to increase their returns from IT investments. DEWEY : 658 ISSN : 0025-1909 En ligne : http://mansci.journal.informs.org/content/58/5/843.abstract