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Efficiency analysis of chain stores: a case study / Lin, H.-T. in Journal of the operational research society (JORS), Vol. 62 N° 7 (Juillet 2011) 

Public ISBD [article]  in Journal of the operational research society (JORS) > Vol. 62 N° 7 (Juillet 2011) . - pp. 1268–1281 Titre : Efficiency analysis of chain stores: a case study Type de document : texte imprimé Auteurs : Lin, H.-T., Auteur Année de publication : 2011 Article en page(s) : pp. 1268–1281 Note générale : Recherche opérationnelle Langues : Anglais (eng) Mots-clés : Data  envelopment  analysis  Assurance  region  Efficiency  decomposition Index. décimale : 001.424 Résumé : An efficiency analysis problem of a hairdressing company is addressed in this paper. The service system has the characteristics of different trade area types, multiple workers with different levels, crisp facilities and expenses and customer relationship orientations. A specialized imprecise data envelopment analysis (IDEA) model is proposed so that the efficiencies of stores from different trade areas can be compared and all workers in different ranks are included. The analysis results exhibit that the inefficiency in resource utilization is largely caused by inefficient operation. Based on the measurement results, eight stores and two stores are aimed with high priority for improving the efficiencies in operation and scale, respectively. The regional manager agrees that IDEA is helpful in evaluating relative efficiency and detecting the reasons caused inefficiency. DEWEY : 001.424 ISSN : 0160-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v62/n7/abs/jors201097a.html [article] Efficiency analysis of chain stores: a case study [texte imprimé] / Lin, H.-T., Auteur . - 2011 . - pp. 1268–1281. Recherche opérationnelle Langues : Anglais (eng) in Journal of the operational research society (JORS) > Vol. 62 N° 7 (Juillet 2011) . - pp. 1268–1281 Mots-clés : Data  envelopment  analysis  Assurance  region  Efficiency  decomposition Index. décimale : 001.424 Résumé : An efficiency analysis problem of a hairdressing company is addressed in this paper. The service system has the characteristics of different trade area types, multiple workers with different levels, crisp facilities and expenses and customer relationship orientations. A specialized imprecise data envelopment analysis (IDEA) model is proposed so that the efficiencies of stores from different trade areas can be compared and all workers in different ranks are included. The analysis results exhibit that the inefficiency in resource utilization is largely caused by inefficient operation. Based on the measurement results, eight stores and two stores are aimed with high priority for improving the efficiencies in operation and scale, respectively. The regional manager agrees that IDEA is helpful in evaluating relative efficiency and detecting the reasons caused inefficiency. DEWEY : 001.424 ISSN : 0160-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v62/n7/abs/jors201097a.html