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Evaluation of key performance financial perspectives on institutional facility management / Adil K. Al-Tamimi in International journal of management science and engineering management, Vol. 5 N° 2 (Avril 2010) 

Public ISBD [article]  in International journal of management science and engineering management > Vol. 5 N° 2 (Avril 2010) . - pp.136-140 Titre : Evaluation of key performance financial perspectives on institutional facility management Type de document : texte imprimé Auteurs : Adil K. Al-Tamimi, Auteur ; Ashraf A. Mohammed, Auteur Année de publication : 2011 Article en page(s) : pp.136-140 Note générale : Management Langues : Anglais (eng) Mots-clés : Balanced  score  card  Facility  management  APPA  Key  performance  indicators  Financial  perspectives Résumé : This research utilizes Key Performance Indicators (KPIs) to assess facility management in a high educational institution. The analysis is compromised of 28 institutional buildings covering civil and structural work, electrical and mechanical systems, and safety access. It evaluates maintenance effectiveness, benchmarks the facility management, compares it to well known international institutions, and recommends measures required to improve its performance. Four perspectives of the balanced scorecard were utilized in this research; financial; internal business; growth; and customer satisfaction. Results show that the facility management lacks an effective strategic plan. The rating of the facility according to the balanced score card against average facility condition is Good to Fair in all areas but one rating Poor. It also showed a gap between APPA “The Association of Higher Education Facilities Officers” guidelines and the current facility on the deferred maintenance. DEWEY : 658 ISSN : 1750-9653 En ligne : http://www.ijmsem.org/OnlineJournal.do/?126.html [article] Evaluation of key performance financial perspectives on institutional facility management [texte imprimé] / Adil K. Al-Tamimi, Auteur ; Ashraf A. Mohammed, Auteur . - 2011 . - pp.136-140. Management Langues : Anglais (eng) in International journal of management science and engineering management > Vol. 5 N° 2 (Avril 2010) . - pp.136-140 Mots-clés : Balanced  score  card  Facility  management  APPA  Key  performance  indicators  Financial  perspectives Résumé : This research utilizes Key Performance Indicators (KPIs) to assess facility management in a high educational institution. The analysis is compromised of 28 institutional buildings covering civil and structural work, electrical and mechanical systems, and safety access. It evaluates maintenance effectiveness, benchmarks the facility management, compares it to well known international institutions, and recommends measures required to improve its performance. Four perspectives of the balanced scorecard were utilized in this research; financial; internal business; growth; and customer satisfaction. Results show that the facility management lacks an effective strategic plan. The rating of the facility according to the balanced score card against average facility condition is Good to Fair in all areas but one rating Poor. It also showed a gap between APPA “The Association of Higher Education Facilities Officers” guidelines and the current facility on the deferred maintenance. DEWEY : 658 ISSN : 1750-9653 En ligne : http://www.ijmsem.org/OnlineJournal.do/?126.html