Auteur Gurvich Itai
Documents disponibles écrits par cet auteur (2)
Affiner la recherche
Article : texte imprimé
Sarang Deo, Auteur ; Gurvich Itai, Auteur |One of the most important operational challenges faced by emergency departments (EDs) in the United States is patient overcrowding. In periods of overcrowding, an ED can request the emergency medical services (EMS) agency to divert incoming ambu[...]
Article : texte imprimé
Gurvich Itai, Auteur ; James Luedtke, Auteur ; Tolga Tezcan, Auteur |We consider the problem of staffing call centers with multiple customer classes and agent types operating under quality-of-service (QoS) constraints and demand rate uncertainty. We introduce a formulation of the staffing problem that requires th[...]
