Article : texte imprimé

Quality management and job quality : How the ISO 9001 standard for quality management systems affects employees and employers

David I. Levine, Auteur ; Michael W. Toffel, Auteur |

Dans Management science (Vol. 56 N° 6, Juin 2010)

Several studies have examined how the ISO 9001 quality management systems standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, an[...]

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