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Quality management and job quality / David I. Levine in Management science, Vol. 56 N° 6 (Juin 2010) 

Public ISBD [article]  in Management science > Vol. 56 N° 6 (Juin 2010) . - pp. 978-996 Titre : Quality management and job quality : How the ISO 9001 standard for quality management systems affects employees and employers Type de document : texte imprimé Auteurs : David I. Levine, Auteur ; Michael W. Toffel, Auteur Année de publication : 2010 Article en page(s) : pp. 978-996 Note générale : Management Langues : Anglais (eng) Mots-clés : ISO  9001  Quality  management  Standards  Occupational  health  and  safety  Wages  Labor  Empirical  California Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Several studies have examined how the ISO 9001 quality management systems standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety change when employers adopt ISO 9001. We analyzed a matched sample of nearly 1,000 companies in California. ISO 9001 adopters subsequently had far lower organizational death rates than a matched control group of nonadopters. Among surviving employers, ISO adopters had higher growth rates for sales, employment, payroll, and average annual earnings. Injury rates declined slightly for ISO 9001 adopters, although total injury costs did not. These results have implications for organizational theory, managers, and public policy. DEWEY : 658 ISSN : 0025-1909 En ligne : http://mansci.journal.informs.org/content/56/6.toc [article] Quality management and job quality : How the ISO 9001 standard for quality management systems affects employees and employers [texte imprimé] / David I. Levine, Auteur ; Michael W. Toffel, Auteur . - 2010 . - pp. 978-996. Management Langues : Anglais (eng) in Management science > Vol. 56 N° 6 (Juin 2010) . - pp. 978-996 Mots-clés : ISO  9001  Quality  management  Standards  Occupational  health  and  safety  Wages  Labor  Empirical  California Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : Several studies have examined how the ISO 9001 quality management systems standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety change when employers adopt ISO 9001. We analyzed a matched sample of nearly 1,000 companies in California. ISO 9001 adopters subsequently had far lower organizational death rates than a matched control group of nonadopters. Among surviving employers, ISO adopters had higher growth rates for sales, employment, payroll, and average annual earnings. Injury rates declined slightly for ISO 9001 adopters, although total injury costs did not. These results have implications for organizational theory, managers, and public policy. DEWEY : 658 ISSN : 0025-1909 En ligne : http://mansci.journal.informs.org/content/56/6.toc