Knowledge management technology-in-practice / Will Venters in Knowledge management research and practice, Vol. 8 N° 2 (Juin 2010)  

Public ISBD [article]  inKnowledge management research and practice > Vol. 8 N° 2 (Juin 2010) . - pp. 161-172 Titre : Knowledge management technology-in-practice : a social constructionist analysis of the introduction and use of knowledge management systems Type de document : texte imprimé Auteurs : Will Venters, Auteur Année de publication : 2011 Article en page(s) : pp. 161-172 Note générale : Management Langues : Anglais (eng) Mots-clés : Knowledge management tools system Information systems Theory of knowledge Groupware Case study/studies Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : This paper argues that Knowledge Management Technology (KMT) is socially constructed in use based on the affordances and constraints of the technology artefact. Since many Knowledge Management (KM) systems are introduced with vague purposes (such as to improve knowledge sharing) it is therefore their affordances and constraints which strongly shape the socially constructed ‘KMT-in-practice’. The paper argues that knowledge is also socially constructed and that knowledge creation requires an element of surprise and challenge to routine. Using a case study of the British Council's KM programme between 1998 and 2003, the paper explores the social construction of a KMT as it is developed and used; describing how various features afforded by the technology influence its adoption and institutionalisation. The paper concludes by arguing that KMTs-in-practice, which are successful in supporting knowledge creation, must paradoxically remain in a state of neither stabilisation and acceptance, nor abandonment and disuse. Practical implications of how this might be achieved are provided. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n2/index.html [article] Knowledge management technology-in-practice : a social constructionist analysis of the introduction and use of knowledge management systems [texte imprimé] / Will Venters, Auteur . - 2011 . - pp. 161-172. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 8 N° 2 (Juin 2010) . - pp. 161-172 Mots-clés : Knowledge management tools system Information systems Theory of knowledge Groupware Case study/studies Index. décimale : 658 Organisation des entreprises. Techniques du commerce Résumé : This paper argues that Knowledge Management Technology (KMT) is socially constructed in use based on the affordances and constraints of the technology artefact. Since many Knowledge Management (KM) systems are introduced with vague purposes (such as to improve knowledge sharing) it is therefore their affordances and constraints which strongly shape the socially constructed ‘KMT-in-practice’. The paper argues that knowledge is also socially constructed and that knowledge creation requires an element of surprise and challenge to routine. Using a case study of the British Council's KM programme between 1998 and 2003, the paper explores the social construction of a KMT as it is developed and used; describing how various features afforded by the technology influence its adoption and institutionalisation. The paper concludes by arguing that KMTs-in-practice, which are successful in supporting knowledge creation, must paradoxically remain in a state of neither stabilisation and acceptance, nor abandonment and disuse. Practical implications of how this might be achieved are provided. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v8/n2/index.html

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