Integrating DEA into Six Sigma methodology for measuring health service efficiency / Q. Feng in Journal of the operational research society (JORS), Vol. 61 N° 7 (Juillet 2010)  

Public ISBD [article]  inJournal of the operational research society (JORS) > Vol. 61 N° 7 (Juillet 2010) . - pp. 1112–1121 Titre : Integrating DEA into Six Sigma methodology for measuring health service efficiency Type de document : texte imprimé Auteurs : Q. Feng, Auteur ; J. Antony, Auteur Année de publication : 2011 Article en page(s) : pp. 1112–1121 Note générale : Recherche opérationnelle Langues : Anglais (eng) Mots-clés : Data envelopment analysis (DEA) Six Sigma DMAIC Physician productivity Health service efficiency Index. décimale : 001.424 Résumé : As a linear programming technique that is used to assess performance efficiency among organizational units, data envelopment analysis (DEA) has the practical value for planners to identify the most efficient units and thus project a best possible course of actions. This is also the fundamental goal of Six Sigma methodology for process improvement. Therefore, it is natural to integrate the DEA method into the framework of Six Sigma to enhance both the usefulness of Six Sigma and the effectiveness of DEA for assessing and improving health service efficiency. In this paper, the implementation of DEA is well incorporated into the Define, Measure, Analyze, Improve and Control process. The procedure can be well fitted into the Blackbelts training curriculum, which can also serve as a roadmap for Six Sigma practitioners to implement the DEA-enhanced projects. To illustrate how to integrate DEA into the Six Sigma framework, we present a Six Sigma project implemented to measure physician productivity in a clinical department. DEWEY : 001.424 ISSN : 0361-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v61/n7/abs/jors200961a.html [article] Integrating DEA into Six Sigma methodology for measuring health service efficiency [texte imprimé] / Q. Feng, Auteur ; J. Antony, Auteur . - 2011 . - pp. 1112–1121. Recherche opérationnelle Langues : Anglais (eng) in Journal of the operational research society (JORS) > Vol. 61 N° 7 (Juillet 2010) . - pp. 1112–1121 Mots-clés : Data envelopment analysis (DEA) Six Sigma DMAIC Physician productivity Health service efficiency Index. décimale : 001.424 Résumé : As a linear programming technique that is used to assess performance efficiency among organizational units, data envelopment analysis (DEA) has the practical value for planners to identify the most efficient units and thus project a best possible course of actions. This is also the fundamental goal of Six Sigma methodology for process improvement. Therefore, it is natural to integrate the DEA method into the framework of Six Sigma to enhance both the usefulness of Six Sigma and the effectiveness of DEA for assessing and improving health service efficiency. In this paper, the implementation of DEA is well incorporated into the Define, Measure, Analyze, Improve and Control process. The procedure can be well fitted into the Blackbelts training curriculum, which can also serve as a roadmap for Six Sigma practitioners to implement the DEA-enhanced projects. To illustrate how to integrate DEA into the Six Sigma framework, we present a Six Sigma project implemented to measure physician productivity in a clinical department. DEWEY : 001.424 ISSN : 0361-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v61/n7/abs/jors200961a.html

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