Article : texte imprimé

Cooperation Without Enforcement? : A Comparative Analysis of Litigation and Online Reputation as Quality Assurance Mechanisms

Yannis Bakos, Auteur ; Chrysanthos Dellarocas, Auteur |

Dans Management science (Vol. 57 N° 11, Novembre 2011)

Commerce depends on buyers and sellers fulfilling their contractual obligations; mechanisms inducing such performance are essential to well-functioning markets. Internet-enabled reputation mechanisms that collect and disseminate consumer feedbac[...]

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