Documents disponibles écrits par cet auteur

Quality management effectiveness in Asia / Thomas J. Kull in Journal of operations management, Vol. 28 N° 3 (Mai 2010) 

Public ISBD [article]  in Journal of operations management > Vol. 28 N° 3 (Mai 2010) . - pp. 223–239 Titre : Quality management effectiveness in Asia : The influence of culture Type de document : texte imprimé Auteurs : Thomas J. Kull, Auteur ; John G. Wacker, Auteur Année de publication : 2011 Article en page(s) : pp. 223–239 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Quality  management  Asia  Culture  Multilevel  modeling Résumé : Globalization forces managers to utilize manufacturing capabilities from countries with different cultures than their own, particularly from Asia. Yet quality problems in China have raised concerns among managers and researchers as to how to assure product quality from Asian facilities. Implementing quality management practices may accomplish this, but such practices assume specific cultural values exist in certain Asian cultures. Using global manufacturing and cultural data, this study examines if cultural values in Asian and non-Asian countries moderate how effective quality management practices are at improving quality performance. Through the use of multilevel modeling, differences in quality management effectiveness are found among the East Asian cultures of China, South Korea, and Taiwan. Moreover, this study finds that specific cultural dimensions are statistically related to quality management effectiveness. The results of this study will assist managers in devising plans to assure higher quality from East Asian facilities and in predicting where problems may occur in other countries around the world. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696309000825 [article] Quality management effectiveness in Asia : The influence of culture [texte imprimé] / Thomas J. Kull, Auteur ; John G. Wacker, Auteur . - 2011 . - pp. 223–239. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 28 N° 3 (Mai 2010) . - pp. 223–239 Mots-clés : Quality  management  Asia  Culture  Multilevel  modeling Résumé : Globalization forces managers to utilize manufacturing capabilities from countries with different cultures than their own, particularly from Asia. Yet quality problems in China have raised concerns among managers and researchers as to how to assure product quality from Asian facilities. Implementing quality management practices may accomplish this, but such practices assume specific cultural values exist in certain Asian cultures. Using global manufacturing and cultural data, this study examines if cultural values in Asian and non-Asian countries moderate how effective quality management practices are at improving quality performance. Through the use of multilevel modeling, differences in quality management effectiveness are found among the East Asian cultures of China, South Korea, and Taiwan. Moreover, this study finds that specific cultural dimensions are statistically related to quality management effectiveness. The results of this study will assist managers in devising plans to assure higher quality from East Asian facilities and in predicting where problems may occur in other countries around the world. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696309000825