Article : texte imprimé

Contingency relationships of firm size, TQM duration, unionization, and industry context on TQM implementation—A focus on total effects

Jayanth Jayaram, Auteur ; Sanjay L. Ahire, Auteur ; Paul Dreyfus, Auteur |

Dans Journal of operations management (Vol. 28 N° 4, Juillet 2010)

Past TQM literature has been inconclusive in resolving the validity of the universalistic approach versus the contingency approach of TQM implementation. In this paper we contribute to the resolution of this debate by using a total effects appro[...]

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