An empirical assessment of the EFQM Excellence Model / J. Carlos Bou-Llusar in Journal of operations management, Vol. 27 N° 1 (Janvier 2009)  

Public ISBD [article]  inJournal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 1–22 Titre : An empirical assessment of the EFQM Excellence Model : Evaluation as a TQM framework relative to the MBNQA Model Type de document : texte imprimé Auteurs : J. Carlos Bou-Llusar, Auteur ; Ana B. Escrig-Tena, Auteur ; Vicente Roca-Puig, Auteur Année de publication : 2009 Article en page(s) : pp. 1–22 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Total quality management EFQM Excellence Model MBNQA Structural equation models Empirical research Résumé : Total quality management (TQM) is an approach to management embracing both social and technical dimensions aimed at achieving excellent results, which needs to be put into practice through a specific framework. Nowadays, quality award models, such as the Malcolm Baldrige National Quality Award (MBNQA) and the European Foundation for Quality Management (EFQM) Excellence Model, are used as a guide to TQM implementation by a large number of organizations. Nevertheless, there is a paucity of empirical research confirming whether these models clearly reflect the main premises of TQM. The purpose of this paper is to analyze the extent to which the EFQM Excellence Model captures the main assumptions involved in the TQM concept, that is, the distinction between technical and social TQM issues, the holistic interpretation of TQM in the firm, and the causal linkage between TQM procedures and organizational performance. Based on responses collected from managers of 446 Spanish companies by means of a structured questionnaire, we find that: (a) social and technical dimensions are embedded in the model; (b) both dimensions are intercorrelated; (c) they jointly enhance results. These findings support the EFQM Excellence Model as an operational framework for TQM, and also reinforce the results obtained in previous studies for the MBNQA, suggesting that quality award models really are TQM frameworks. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000296 [article] An empirical assessment of the EFQM Excellence Model : Evaluation as a TQM framework relative to the MBNQA Model [texte imprimé] / J. Carlos Bou-Llusar, Auteur ; Ana B. Escrig-Tena, Auteur ; Vicente Roca-Puig, Auteur . - 2009 . - pp. 1–22. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 1 (Janvier 2009) . - pp. 1–22 Mots-clés : Total quality management EFQM Excellence Model MBNQA Structural equation models Empirical research Résumé : Total quality management (TQM) is an approach to management embracing both social and technical dimensions aimed at achieving excellent results, which needs to be put into practice through a specific framework. Nowadays, quality award models, such as the Malcolm Baldrige National Quality Award (MBNQA) and the European Foundation for Quality Management (EFQM) Excellence Model, are used as a guide to TQM implementation by a large number of organizations. Nevertheless, there is a paucity of empirical research confirming whether these models clearly reflect the main premises of TQM. The purpose of this paper is to analyze the extent to which the EFQM Excellence Model captures the main assumptions involved in the TQM concept, that is, the distinction between technical and social TQM issues, the holistic interpretation of TQM in the firm, and the causal linkage between TQM procedures and organizational performance. Based on responses collected from managers of 446 Spanish companies by means of a structured questionnaire, we find that: (a) social and technical dimensions are embedded in the model; (b) both dimensions are intercorrelated; (c) they jointly enhance results. These findings support the EFQM Excellence Model as an operational framework for TQM, and also reinforce the results obtained in previous studies for the MBNQA, suggesting that quality award models really are TQM frameworks. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000296

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