Article : texte imprimé

An empirical assessment of the EFQM Excellence Model : Evaluation as a TQM framework relative to the MBNQA Model

J. Carlos Bou-Llusar, Auteur ; Ana B. Escrig-Tena, Auteur ; Vicente Roca-Puig, Auteur |

Dans Journal of operations management (Vol. 27 N° 1, Janvier 2009)

Total quality management (TQM) is an approach to management embracing both social and technical dimensions aimed at achieving excellent results, which needs to be put into practice through a specific framework. Nowadays, quality award models, su[...]

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