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Linking improved knowledge management to operational and organizational performance / Brian S. Fugate in Journal of operations management, Vol. 27 N° 3 (Juin 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 3 (Juin 2009) . - pp. 247–264 Titre : Linking improved knowledge management to operational and organizational performance Type de document : texte imprimé Auteurs : Brian S. Fugate, Auteur ; Theodore P. Stank, Auteur ; John T. Mentzer, Auteur Année de publication : 2009 Article en page(s) : pp. 247–264 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Knowledge  management  Shared  interpretation  Knowledge  responsiveness Résumé : This research empirically examines the importance of knowledge management processes to operational and overall organizational performance (OPERF). Specifically, results indicate that a shared interpretation of knowledge among operational personnel mediates how knowledge is disseminated and used to design and implement a unified operational response to that knowledge. Further, results collected in a logistics operations (LO) context support a strong positive relationship between this knowledge management process and operational and organizational performance. Importantly, psychometric measures for organizational performance collected from managerial respondents were strongly correlated with secondary financial data for participating firms obtained from Compustat, thus supporting a link about operational performance and hard organizational performance data. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000636 [article] Linking improved knowledge management to operational and organizational performance [texte imprimé] / Brian S. Fugate, Auteur ; Theodore P. Stank, Auteur ; John T. Mentzer, Auteur . - 2009 . - pp. 247–264. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 3 (Juin 2009) . - pp. 247–264 Mots-clés : Knowledge  management  Shared  interpretation  Knowledge  responsiveness Résumé : This research empirically examines the importance of knowledge management processes to operational and overall organizational performance (OPERF). Specifically, results indicate that a shared interpretation of knowledge among operational personnel mediates how knowledge is disseminated and used to design and implement a unified operational response to that knowledge. Further, results collected in a logistics operations (LO) context support a strong positive relationship between this knowledge management process and operational and organizational performance. Importantly, psychometric measures for organizational performance collected from managerial respondents were strongly correlated with secondary financial data for participating firms obtained from Compustat, thus supporting a link about operational performance and hard organizational performance data. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000636