The effect of unethical behavior on trust in a buyer–supplier relationship / James A. Hill in Journal of operations management, Vol. 27 N° 4 (Août 2009)  

Public ISBD [article]  inJournal of operations management > Vol. 27 N° 4 (Août 2009) . - pp. 281–293 Titre : The effect of unethical behavior on trust in a buyer–supplier relationship : The mediating role of psychological contract violation Type de document : texte imprimé Auteurs : James A. Hill, Auteur ; Stephanie Eckerd, Auteur ; Darryl Wilson, Auteur Année de publication : 2009 Article en page(s) : pp. 281–293 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Buyer–supplier relationships Unethical behavior Trust Psychological contracts Résumé : Research on trust in buyer–supplier relationships has tended to focus on the performance outcomes of a trusting relationship, as well as the processes that serve to build trust. Largely absent from the buyer–supplier literature is an in-depth examination of activities that break down trust, and the resulting effect on supplier trust in the buyer. The authors propose and test a model that evaluates psychological contract violations between a buyer and a supplier as a mediating variable of the effect of unethical activities on trust within a partnership. Survey data was collected from 110 tier one suppliers of major corporations in the state of Ohio. Our results show how a supplier's perception of a violation of the psychological contract either partially mediates or fully mediates the relationship between the buyers unethical activity and the suppliers trust in that buyer. We discuss how suppliers may demonstrate bounded ethicality when they overlook perceived unethical behaviors by the buyer. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000934 [article] The effect of unethical behavior on trust in a buyer–supplier relationship : The mediating role of psychological contract violation [texte imprimé] / James A. Hill, Auteur ; Stephanie Eckerd, Auteur ; Darryl Wilson, Auteur . - 2009 . - pp. 281–293. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 4 (Août 2009) . - pp. 281–293 Mots-clés : Buyer–supplier relationships Unethical behavior Trust Psychological contracts Résumé : Research on trust in buyer–supplier relationships has tended to focus on the performance outcomes of a trusting relationship, as well as the processes that serve to build trust. Largely absent from the buyer–supplier literature is an in-depth examination of activities that break down trust, and the resulting effect on supplier trust in the buyer. The authors propose and test a model that evaluates psychological contract violations between a buyer and a supplier as a mediating variable of the effect of unethical activities on trust within a partnership. Survey data was collected from 110 tier one suppliers of major corporations in the state of Ohio. Our results show how a supplier's perception of a violation of the psychological contract either partially mediates or fully mediates the relationship between the buyers unethical activity and the suppliers trust in that buyer. We discuss how suppliers may demonstrate bounded ethicality when they overlook perceived unethical behaviors by the buyer. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696308000934

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