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Unlocking the business outsourcing process model / Sean M. Handley in Journal of operations management, Vol. 27 N° 5 (Octobre 2009) 

Public ISBD [article]  in Journal of operations management > Vol. 27 N° 5 (Octobre 2009) . - pp. 344–361 Titre : Unlocking the business outsourcing process model Type de document : texte imprimé Auteurs : Sean M. Handley, Auteur ; W. C. Benton Jr., Auteur Année de publication : 2010 Article en page(s) : pp. 344–361 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Outsourcing  Supply  management  Empirical  research  method Résumé : Outsourcing has emerged as a prevalent business practice that is having a transformational impact on how many organizations manage their global supply chains. Despite this prominence, anecdotal reports from multiple reputable organizations suggest that many businesses fail to realize the benefits anticipated from their outsourcing initiatives. Motivated by these observations, this study investigates those management practices during the outsourcing process that are key drivers of outsourcing performance. Specifically, detailed data from 198 sourcing executives and managers responsible for outsourcing initiatives are used to investigate the influence that strategic evaluation, contractual completeness, and relationship management practices have on achieving projected outsourcing results. The results offer strong empirical evidence that outsourcing performance is significantly influenced by extensive strategic evaluation and proactive relationship management practices. Moreover, the impact strategic evaluation has on outsourcing performance is not direct, but rather is partially mediated by the relationship between the parties. Finally, the results show that contractual completeness does not distinguish between successful and unsuccessful outsourcing efforts, and can be considered qualifying activity. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S027269630800096X [article] Unlocking the business outsourcing process model [texte imprimé] / Sean M. Handley, Auteur ; W. C. Benton Jr., Auteur . - 2010 . - pp. 344–361. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 27 N° 5 (Octobre 2009) . - pp. 344–361 Mots-clés : Outsourcing  Supply  management  Empirical  research  method Résumé : Outsourcing has emerged as a prevalent business practice that is having a transformational impact on how many organizations manage their global supply chains. Despite this prominence, anecdotal reports from multiple reputable organizations suggest that many businesses fail to realize the benefits anticipated from their outsourcing initiatives. Motivated by these observations, this study investigates those management practices during the outsourcing process that are key drivers of outsourcing performance. Specifically, detailed data from 198 sourcing executives and managers responsible for outsourcing initiatives are used to investigate the influence that strategic evaluation, contractual completeness, and relationship management practices have on achieving projected outsourcing results. The results offer strong empirical evidence that outsourcing performance is significantly influenced by extensive strategic evaluation and proactive relationship management practices. Moreover, the impact strategic evaluation has on outsourcing performance is not direct, but rather is partially mediated by the relationship between the parties. Finally, the results show that contractual completeness does not distinguish between successful and unsuccessful outsourcing efforts, and can be considered qualifying activity. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S027269630800096X