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ISO 9000/1994, ISO 9001/2000 and TQM : The performance debate revisited

Micaela Martínez-Costa, Auteur ; Thomas Y. Choi, Auteur ; Jose A. Martínez, Auteur |

Dans Journal of operations management (Vol. 27 N° 6, Décembre 2009)

The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been less agreement among the academics about the [...]

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