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A tutorial on business process improvement / Thomas R. Rohleder in Journal of operations management, Vol. 15 N°2 (Mai 1997) 

Public ISBD [article]  in Journal of operations management > Vol. 15 N°2 (Mai 1997) . - pp. 139–154 Titre : A tutorial on business process improvement Type de document : texte imprimé Auteurs : Thomas R. Rohleder, Auteur ; Edward A. Silver, Auteur Année de publication : 2007 Article en page(s) : pp. 139–154 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Process  improvement  Process  design  Productivity  Implementation  Innovation Résumé : Considering the strategic importance of business process improvement, it is imperative that educators, students, and practitioners be familiar with this topic. Thus, the intention of this tutorial is to provide a guiding framework for carrying out improvements of business processes. We present numerous illustrative examples, taken from our personal experiences and those of our students, as well as from the literature. An extensive reference list is provided, thus pointing the interested reader to sources of further detail on specific topics. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396001003 [article] A tutorial on business process improvement [texte imprimé] / Thomas R. Rohleder, Auteur ; Edward A. Silver, Auteur . - 2007 . - pp. 139–154. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 15 N°2 (Mai 1997) . - pp. 139–154 Mots-clés : Process  improvement  Process  design  Productivity  Implementation  Innovation Résumé : Considering the strategic importance of business process improvement, it is imperative that educators, students, and practitioners be familiar with this topic. Thus, the intention of this tutorial is to provide a guiding framework for carrying out improvements of business processes. We present numerous illustrative examples, taken from our personal experiences and those of our students, as well as from the literature. An extensive reference list is provided, thus pointing the interested reader to sources of further detail on specific topics. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396001003