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The business value of quality management systems certification / Milé Terziovski in Journal of operations management, Vol. 15 N°1 (Fevrier 1997) 

Public ISBD [article]  in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 1–18 Titre : The business value of quality management systems certification : Evidence from Australia and New Zealand Type de document : texte imprimé Auteurs : Milé Terziovski, Auteur ; Danny Samson, Auteur ; Douglas Dow, Auteur Année de publication : 2007 Article en page(s) : pp. 1–18 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : ISO  9000  certification  Quality  Implementation  Empirical  research Résumé : ISO 9000 certification is one of the most popular quality assurance systems in the world. Despite its overwhelming popularity, there is considerable confusion and frustration surrounding the role and business value of ISO 9000 certification. A review of the literature revealed a major gap in research in this area of quality/operations management. The purpose of this study is to test the strength of the relationship between ISO 9000 certification and organisational performance in the presence and absence of a total quality management (TQM) environment. Our analysis is primarily of a large random sample of manufacturing companies in Australia and New Zealand. The central finding is that ISO 9000 certification is not shown to have a significantly positive effect on organisational performance in the presence or absence of a TQM environment. This supports the view that on average ISO 9000 certification has little or no explanatory power of organisational performance. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396001039 [article] The business value of quality management systems certification : Evidence from Australia and New Zealand [texte imprimé] / Milé Terziovski, Auteur ; Danny Samson, Auteur ; Douglas Dow, Auteur . - 2007 . - pp. 1–18. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 15 N°1 (Fevrier 1997) . - pp. 1–18 Mots-clés : ISO  9000  certification  Quality  Implementation  Empirical  research Résumé : ISO 9000 certification is one of the most popular quality assurance systems in the world. Despite its overwhelming popularity, there is considerable confusion and frustration surrounding the role and business value of ISO 9000 certification. A review of the literature revealed a major gap in research in this area of quality/operations management. The purpose of this study is to test the strength of the relationship between ISO 9000 certification and organisational performance in the presence and absence of a total quality management (TQM) environment. Our analysis is primarily of a large random sample of manufacturing companies in Australia and New Zealand. The central finding is that ISO 9000 certification is not shown to have a significantly positive effect on organisational performance in the presence or absence of a TQM environment. This supports the view that on average ISO 9000 certification has little or no explanatory power of organisational performance. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/S0272696396001039