Article : texte imprimé

The business value of quality management systems certification : Evidence from Australia and New Zealand

Milé Terziovski, Auteur ; Danny Samson, Auteur ; Douglas Dow, Auteur |

Dans Journal of operations management (Vol. 15 N°1, Fevrier 1997)

ISO 9000 certification is one of the most popular quality assurance systems in the world. Despite its overwhelming popularity, there is considerable confusion and frustration surrounding the role and business value of ISO 9000 certification. A r[...]

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