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The operations management role in hospital strategic planning / Timothy W. Butler in Journal of operations management, Vol. 14 N°2 (Juin 1996) 

Public ISBD [article]  in Journal of operations management > Vol. 14 N°2 (Juin 1996) . - pp. 137–156 Titre : The operations management role in hospital strategic planning Type de document : texte imprimé Auteurs : Timothy W. Butler, Auteur ; G.Keong Leong, Auteur ; Linda N. Everett, Auteur Année de publication : 2007 Article en page(s) : pp. 137–156 Note générale : Génie Industriel Langues : Anglais (eng) Mots-clés : Service  operations  Operation  strategy Résumé : Although there is a wealth of research on operations management and strategic planning in hospitals, there has been little if any research on the integration of these two issues. Hospital administrators are being pressured to improve the quality of services and to curb costs - two primary themes within the field of operations management. This leads us to wonder to what extent operations are considered within the strategic planning process and what impact it may have. By surveying the literature, we identify a pattern in hospital management research, and identify articles which address the operations capabilities of quality, flexibility, delivery and cost control. These articles can serve as a springboard for research in hospital operations strategy, an area that is largely neglected in the literature. We also provide examples of how hospitals are addressing operations capabilities, and conclude with implications for hospital administrators and a research agenda for researchers. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/0272696395000410 [article] The operations management role in hospital strategic planning [texte imprimé] / Timothy W. Butler, Auteur ; G.Keong Leong, Auteur ; Linda N. Everett, Auteur . - 2007 . - pp. 137–156. Génie Industriel Langues : Anglais (eng) in Journal of operations management > Vol. 14 N°2 (Juin 1996) . - pp. 137–156 Mots-clés : Service  operations  Operation  strategy Résumé : Although there is a wealth of research on operations management and strategic planning in hospitals, there has been little if any research on the integration of these two issues. Hospital administrators are being pressured to improve the quality of services and to curb costs - two primary themes within the field of operations management. This leads us to wonder to what extent operations are considered within the strategic planning process and what impact it may have. By surveying the literature, we identify a pattern in hospital management research, and identify articles which address the operations capabilities of quality, flexibility, delivery and cost control. These articles can serve as a springboard for research in hospital operations strategy, an area that is largely neglected in the literature. We also provide examples of how hospitals are addressing operations capabilities, and conclude with implications for hospital administrators and a research agenda for researchers. DEWEY : 658.57 ISSN : 0272-6963 En ligne : http://www.sciencedirect.com/science/article/pii/0272696395000410