Knowledge codification in audit and consulting firms / Corinne Janicot in Knowledge management research and practice, Vol. 10 N° 1 (Mars 2012)  

Public ISBD [article]  inKnowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 4-15 Titre : Knowledge codification in audit and consulting firms : A conceptual and empirical approach Type de document : texte imprimé Auteurs : Corinne Janicot, Auteur ; Sophie Mignon, Auteur Année de publication : 2012 Article en page(s) : pp. 4-15 Note générale : Management Langues : Anglais (eng) Mots-clés : Knowledge codification Integrative technology Interactive Value Résumé : Although knowledge codification makes it possible to exchange and disseminate knowledge throughout the organization and reduce access time, enhancing the quality of engagements and relationships with clients remains problematic. We propose a model for knowledge codification built on the concepts of the service's time value and cognitive value, assessed with the aid of integrative Information Technology (network of knowledge bases) and interactive Information Technology (shared workspaces). This model, applied to a case study concerning an audit and consulting firm that has embarked on a knowledge codification strategy, shows a significant improvement in the service's time value and a significant partial improvement in the service's cognitive value. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html [article] Knowledge codification in audit and consulting firms : A conceptual and empirical approach [texte imprimé] / Corinne Janicot, Auteur ; Sophie Mignon, Auteur . - 2012 . - pp. 4-15. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 4-15 Mots-clés : Knowledge codification Integrative technology Interactive Value Résumé : Although knowledge codification makes it possible to exchange and disseminate knowledge throughout the organization and reduce access time, enhancing the quality of engagements and relationships with clients remains problematic. We propose a model for knowledge codification built on the concepts of the service's time value and cognitive value, assessed with the aid of integrative Information Technology (network of knowledge bases) and interactive Information Technology (shared workspaces). This model, applied to a case study concerning an audit and consulting firm that has embarked on a knowledge codification strategy, shows a significant improvement in the service's time value and a significant partial improvement in the service's cognitive value. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html

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