Documents disponibles écrits par cet auteur

Managing large amounts of knowledge objects / Antonella Padova in Knowledge management research and practice, Vol. 10 N° 3 (Septembre 2012) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 10 N° 3 (Septembre 2012) . - pp. 287–295 Titre : Managing large amounts of knowledge objects : Cognitive and organisational problems Type de document : texte imprimé Auteurs : Antonella Padova, Auteur ; Enrico Scarso, Auteur Année de publication : 2012 Article en page(s) : pp. 287–295 Note générale : Management Langues : Anglais (eng) Mots-clés : Explicit  knowledge  Knowledge  sharing  Repositories  Large  organisations  Case-study Résumé : The process of knowledge objectification entails several advantages in terms of capitalising the owned knowledge, facilitating its localisation, retrieval and reuse, establishing a common cognitive base and so on. However, the management of knowledge objects is far from simple, especially in the case of large organisations with an extensive and dispersed production of knowledge objects. In principle, this issue seems to have a simple solution, that is, merging the various cognitive bases in a single one. In practice this raises several questions, both on the technical-cognitive and the organisational side. The paper deals with this topic, by discussing the case of Ernst & Young that three years ago started a project aimed at developing a global knowledge platform. In particular, it intends to identify and discuss the main problems (and possible solutions) raised by the management of large amounts of knowledge objects scattered in different parts of the organisation. In addition, it aims to show how a codification, technology-based approach to knowledge management cannot be successfully pursued without taking into account the relevant social and organisational aspects. ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n3/abs/kmrp20127a.html [article] Managing large amounts of knowledge objects : Cognitive and organisational problems [texte imprimé] / Antonella Padova, Auteur ; Enrico Scarso, Auteur . - 2012 . - pp. 287–295. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 10 N° 3 (Septembre 2012) . - pp. 287–295 Mots-clés : Explicit  knowledge  Knowledge  sharing  Repositories  Large  organisations  Case-study Résumé : The process of knowledge objectification entails several advantages in terms of capitalising the owned knowledge, facilitating its localisation, retrieval and reuse, establishing a common cognitive base and so on. However, the management of knowledge objects is far from simple, especially in the case of large organisations with an extensive and dispersed production of knowledge objects. In principle, this issue seems to have a simple solution, that is, merging the various cognitive bases in a single one. In practice this raises several questions, both on the technical-cognitive and the organisational side. The paper deals with this topic, by discussing the case of Ernst & Young that three years ago started a project aimed at developing a global knowledge platform. In particular, it intends to identify and discuss the main problems (and possible solutions) raised by the management of large amounts of knowledge objects scattered in different parts of the organisation. In addition, it aims to show how a codification, technology-based approach to knowledge management cannot be successfully pursued without taking into account the relevant social and organisational aspects. ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n3/abs/kmrp20127a.html

Trust in knowledge exchanges between service providers and clients / Enrico Scarso in Knowledge management research and practice, Vol. 10 N° 1 (Mars 2012) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 16-26 Titre : Trust in knowledge exchanges between service providers and clients : A multiple case study of KIBS Type de document : texte imprimé Auteurs : Enrico Scarso, Auteur ; Ettore Bolisani, Auteur Année de publication : 2012 Article en page(s) : pp. 16-26 Note générale : Management Langues : Anglais (eng) Mots-clés : KIBS  Trust  Knowledge  exchanges  Computer  services  Case  study Résumé : For some sectors, the management of client–provider knowledge exchanges is the core element of the business. This is especially the case for knowledge-intensive business services (KIBS) whose delivery entails intensive supplier–client cognitive interactions: KIBS firms supply clients with precious elements of technical and applicative knowledge, while clients give KIBS companies the knowledge items needed for designing a successful solution. Although trust has proved to be an essential ingredient of knowledge exchanges, empirical studies about its role are still scarce, especially as regards KIBS. The paper contributes to this topic by discussing the results of a multiple case study of computer services. Particularly, it (a) offers a knowledge-oriented description of client–provider interactions; (b) investigates the main mechanisms that govern such interactions; (c) analyses the role played by trust as antecedent and consequence of the interaction; (d) discusses the issue of development of trustworthy interactions between KIBS and clients. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html [article] Trust in knowledge exchanges between service providers and clients : A multiple case study of KIBS [texte imprimé] / Enrico Scarso, Auteur ; Ettore Bolisani, Auteur . - 2012 . - pp. 16-26. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 16-26 Mots-clés : KIBS  Trust  Knowledge  exchanges  Computer  services  Case  study Résumé : For some sectors, the management of client–provider knowledge exchanges is the core element of the business. This is especially the case for knowledge-intensive business services (KIBS) whose delivery entails intensive supplier–client cognitive interactions: KIBS firms supply clients with precious elements of technical and applicative knowledge, while clients give KIBS companies the knowledge items needed for designing a successful solution. Although trust has proved to be an essential ingredient of knowledge exchanges, empirical studies about its role are still scarce, especially as regards KIBS. The paper contributes to this topic by discussing the results of a multiple case study of computer services. Particularly, it (a) offers a knowledge-oriented description of client–provider interactions; (b) investigates the main mechanisms that govern such interactions; (c) analyses the role played by trust as antecedent and consequence of the interaction; (d) discusses the issue of development of trustworthy interactions between KIBS and clients. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html