Documents disponibles écrits par cet auteur

Knowledge as a measurable object in business contexts / Ettore Bolisani in Knowledge management research and practice, Vol. 10 N° 3 (Septembre 2012) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 10 N° 3 (Septembre 2012) . - pp. 275–286 Titre : Knowledge as a measurable object in business contexts : A stock-and-flow approach Type de document : texte imprimé Auteurs : Ettore Bolisani, Auteur ; Alessandro Oltramari, Auteur Année de publication : 2012 Article en page(s) : pp. 275–286 Note générale : Management Langues : Anglais (eng) Mots-clés : Knowledge  accounting  Knowledge  measurement  Knowledge  stocks  Knowledge  flows  Knowledge  objects  Accounting  system Résumé : This paper addresses the issue of knowledge accounting in business contexts. Despite the efforts of researchers and practitioners, the approaches that have been proposed are different, have several limitations, and their soundness and usefulness have been questioned. Moving from a critical review of the state-of-the art of the methods of knowledge accounting already proposed in the knowledge management literature, the paper illustrates an approach to account for knowledge based on a recognition and measurement of knowledge objects flowing from the stocks of different economic players. This approach can allow a measurement of knowledge generated, possessed, and exchanged by companies, based on charts and indicators similar to those employed in traditional accounting. This can improve the interpretation and comparability of economic measures of knowledge in different business cases and over time. ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n3/abs/kmrp201213a.html [article] Knowledge as a measurable object in business contexts : A stock-and-flow approach [texte imprimé] / Ettore Bolisani, Auteur ; Alessandro Oltramari, Auteur . - 2012 . - pp. 275–286. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 10 N° 3 (Septembre 2012) . - pp. 275–286 Mots-clés : Knowledge  accounting  Knowledge  measurement  Knowledge  stocks  Knowledge  flows  Knowledge  objects  Accounting  system Résumé : This paper addresses the issue of knowledge accounting in business contexts. Despite the efforts of researchers and practitioners, the approaches that have been proposed are different, have several limitations, and their soundness and usefulness have been questioned. Moving from a critical review of the state-of-the art of the methods of knowledge accounting already proposed in the knowledge management literature, the paper illustrates an approach to account for knowledge based on a recognition and measurement of knowledge objects flowing from the stocks of different economic players. This approach can allow a measurement of knowledge generated, possessed, and exchanged by companies, based on charts and indicators similar to those employed in traditional accounting. This can improve the interpretation and comparability of economic measures of knowledge in different business cases and over time. ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n3/abs/kmrp201213a.html

Trust in knowledge exchanges between service providers and clients / Enrico Scarso in Knowledge management research and practice, Vol. 10 N° 1 (Mars 2012) 

Public ISBD [article]  in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 16-26 Titre : Trust in knowledge exchanges between service providers and clients : A multiple case study of KIBS Type de document : texte imprimé Auteurs : Enrico Scarso, Auteur ; Ettore Bolisani, Auteur Année de publication : 2012 Article en page(s) : pp. 16-26 Note générale : Management Langues : Anglais (eng) Mots-clés : KIBS  Trust  Knowledge  exchanges  Computer  services  Case  study Résumé : For some sectors, the management of client–provider knowledge exchanges is the core element of the business. This is especially the case for knowledge-intensive business services (KIBS) whose delivery entails intensive supplier–client cognitive interactions: KIBS firms supply clients with precious elements of technical and applicative knowledge, while clients give KIBS companies the knowledge items needed for designing a successful solution. Although trust has proved to be an essential ingredient of knowledge exchanges, empirical studies about its role are still scarce, especially as regards KIBS. The paper contributes to this topic by discussing the results of a multiple case study of computer services. Particularly, it (a) offers a knowledge-oriented description of client–provider interactions; (b) investigates the main mechanisms that govern such interactions; (c) analyses the role played by trust as antecedent and consequence of the interaction; (d) discusses the issue of development of trustworthy interactions between KIBS and clients. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html [article] Trust in knowledge exchanges between service providers and clients : A multiple case study of KIBS [texte imprimé] / Enrico Scarso, Auteur ; Ettore Bolisani, Auteur . - 2012 . - pp. 16-26. Management Langues : Anglais (eng) in Knowledge management research and practice > Vol. 10 N° 1 (Mars 2012) . - pp. 16-26 Mots-clés : KIBS  Trust  Knowledge  exchanges  Computer  services  Case  study Résumé : For some sectors, the management of client–provider knowledge exchanges is the core element of the business. This is especially the case for knowledge-intensive business services (KIBS) whose delivery entails intensive supplier–client cognitive interactions: KIBS firms supply clients with precious elements of technical and applicative knowledge, while clients give KIBS companies the knowledge items needed for designing a successful solution. Although trust has proved to be an essential ingredient of knowledge exchanges, empirical studies about its role are still scarce, especially as regards KIBS. The paper contributes to this topic by discussing the results of a multiple case study of computer services. Particularly, it (a) offers a knowledge-oriented description of client–provider interactions; (b) investigates the main mechanisms that govern such interactions; (c) analyses the role played by trust as antecedent and consequence of the interaction; (d) discusses the issue of development of trustworthy interactions between KIBS and clients. DEWEY : 658 ISSN : 1477-8238 En ligne : http://www.palgrave-journals.com/kmrp/journal/v10/n1/index.html