Dynamic overbooking scheduling system to improve patient access / Y. Huang in Journal of the operational research society (JORS), Vol. 63 N° 6 (Juin 2012)  

Public ISBD [article]  inJournal of the operational research society (JORS) > Vol. 63 N° 6 (Juin 2012) . - pp. 810–820 Titre : Dynamic overbooking scheduling system to improve patient access Type de document : texte imprimé Auteurs : Y. Huang, Auteur ; P. Zuniga, Auteur Année de publication : 2012 Article en page(s) : pp. 810–820 Note générale : Operationa research 810–820 Langues : Anglais (eng) Mots-clés : Health services Overbooking No-shows Outpatient scheduling Index. décimale : 001.424 Résumé : Patient no-show has long been a recognized problem in modern outpatient health-care delivery systems. The common impacts are reduced clinic efficiency and provider productivity, wasted medical resources, increased health-care cost and limited patient access to care. The main goal of this research is to develop an effective dynamic overbooking policy into any scheduling system that accounts for the predictive probability of no-shows for any given patient. This policy increases the quality of patient care in terms of wait time and access to care while minimizing the clinic's costs. This proposed model is also illustrated to be more cost-effective than overbooking patients evenly throughout a clinic session. This paper also suggests that overbooking should be performed at better patient flow and higher no-show rate so that the costs are minimized. Consequently, this research improves the outpatient experience for both patients and medical providers. DEWEY : 001.424 ISSN : 0160-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v63/n6/abs/jors201183a.html [article] Dynamic overbooking scheduling system to improve patient access [texte imprimé] / Y. Huang, Auteur ; P. Zuniga, Auteur . - 2012 . - pp. 810–820. Operationa research 810–820 Langues : Anglais (eng) in Journal of the operational research society (JORS) > Vol. 63 N° 6 (Juin 2012) . - pp. 810–820 Mots-clés : Health services Overbooking No-shows Outpatient scheduling Index. décimale : 001.424 Résumé : Patient no-show has long been a recognized problem in modern outpatient health-care delivery systems. The common impacts are reduced clinic efficiency and provider productivity, wasted medical resources, increased health-care cost and limited patient access to care. The main goal of this research is to develop an effective dynamic overbooking policy into any scheduling system that accounts for the predictive probability of no-shows for any given patient. This policy increases the quality of patient care in terms of wait time and access to care while minimizing the clinic's costs. This proposed model is also illustrated to be more cost-effective than overbooking patients evenly throughout a clinic session. This paper also suggests that overbooking should be performed at better patient flow and higher no-show rate so that the costs are minimized. Consequently, this research improves the outpatient experience for both patients and medical providers. DEWEY : 001.424 ISSN : 0160-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v63/n6/abs/jors201183a.html

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