Auteur Hsiao-Hui Lee
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Hsiao-Hui Lee, Auteur ; Edieal J. Pinker, Auteur ; Robert A. Shumsky, Auteur |This paper studies outsourcing decisions for a two-level service process in which the first level serves as a gatekeeper for a second level of experts. The objective of the system operator (the client) is to minimize the sum of staffing costs, c[...]
