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Analysis of back-office outsourcing contracts for financial services operations / P. Basu in Journal of the operational research society (JORS), Vol. 63 N° 12 (Décembre 2012) 

Public ISBD [article]  in Journal of the operational research society (JORS) > Vol. 63 N° 12 (Décembre 2012) . - pp. 1679–1692 Titre : Analysis of back-office outsourcing contracts for financial services operations Type de document : texte imprimé Auteurs : P. Basu, Auteur ; S. K. Nair, Auteur Année de publication : 2013 Article en page(s) : pp. 1679–1692 Note générale : operational research Langues : Anglais (eng) Mots-clés : financial  services  operations;  outsourcing  contracts;  stackelberg  games;  stochastic  goal  programming Index. décimale : 001.424 Résumé : Managing back-office operations for financial services is a challenging task because of highly volatile and dynamic demand requirements. Lack of service inventories, the inability to backlog demand and significant shortage and overage costs complicate the problem. In such situations, outsourcing all or part of the demand to third-party vendors provides a viable and cost effective option for the firm. Motivated by the remittance processing operations of a Fortune 100 company we examine the usefulness of complementing in-house staffing with different outsourcing arrangements. We study capacity-based and volume-based contracts between a financial services firm and an outsourcing vendor. We examine the impact of demand characteristics on the parameters of contract choice. Through extensive numerical analysis, we ascertain that neither contract is universally preferred, but cost and revenue structures along with demand characteristics determine contract choice. DEWEY : 001.424 ISSN : 0160-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v63/n12/abs/jors20125a.html [article] Analysis of back-office outsourcing contracts for financial services operations [texte imprimé] / P. Basu, Auteur ; S. K. Nair, Auteur . - 2013 . - pp. 1679–1692. operational research Langues : Anglais (eng) in Journal of the operational research society (JORS) > Vol. 63 N° 12 (Décembre 2012) . - pp. 1679–1692 Mots-clés : financial  services  operations;  outsourcing  contracts;  stackelberg  games;  stochastic  goal  programming Index. décimale : 001.424 Résumé : Managing back-office operations for financial services is a challenging task because of highly volatile and dynamic demand requirements. Lack of service inventories, the inability to backlog demand and significant shortage and overage costs complicate the problem. In such situations, outsourcing all or part of the demand to third-party vendors provides a viable and cost effective option for the firm. Motivated by the remittance processing operations of a Fortune 100 company we examine the usefulness of complementing in-house staffing with different outsourcing arrangements. We study capacity-based and volume-based contracts between a financial services firm and an outsourcing vendor. We examine the impact of demand characteristics on the parameters of contract choice. Through extensive numerical analysis, we ascertain that neither contract is universally preferred, but cost and revenue structures along with demand characteristics determine contract choice. DEWEY : 001.424 ISSN : 0160-5682 En ligne : http://www.palgrave-journals.com/jors/journal/v63/n12/abs/jors20125a.html